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~subject:"Customer satisfaction"
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Customer satisfaction
Malaysia
46
Consumer behaviour
23
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17
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16
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12
Unternehmensgründung
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Lieferkette
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KMU
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Multinationales Unternehmen
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8
Beziehungsmarketing
7
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Kundenzufriedenheit
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Online retailing
7
Online-Handel
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Relationship marketing
7
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Australia
6
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Dienstleistungsqualität
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Holiday behaviour
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6
Service quality
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Ng, Siew Imm
4
Lim, Xin-Jean
3
Cheah, Jun-Hwa
2
Hiram Ting
2
Hwa, Jacky Cheah Jun
2
Cham Tat Huei
1
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Leila Agha Kasiri
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International journal of hospitality management
2
International journal of services, economics and management
1
International journal of strategic property management
1
Journal of marketing analytics : JMA
1
Journal of retailing and consumer services
1
Journal of vacation marketing
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ECONIS (ZBW)
7
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1
How does social media marketing enhance brand loyalty? : identifying mediators relevant to the cinema context
Yee, Wong Foong
;
Ng, Siew Imm
;
Seng, Kaixin
;
Lim, Xin-Jean
- In:
Journal of marketing analytics : JMA
10
(
2022
)
2
,
pp. 114-130
Persistent link: https://www.econbiz.de/10013258517
Saved in:
2
Employing structural topic modelling to explore perceived service quality attributes in Airbnb accommodation
Kai Ding
;
Choo, Wei Chong
;
Keng Yap Ng
;
Ng, Siew Imm
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012389781
Saved in:
3
Customer orientation and office space performance : assessing the moderating effect of building grade using PLS-MGA
Hwa, Jacky Cheah Jun
;
Ng, Siew Imm
;
Hiram Ting
;
Memon, …
- In:
International journal of strategic property management
23
(
2019
)
2
,
pp. 117-129
Persistent link: https://www.econbiz.de/10013414447
Saved in:
4
Can travel apps improve tourists' intentions? : investigating the drivers of Chinese Gen Y users' experience
Hwa, Jacky Cheah Jun
;
Lim Xin Jean
;
Ng, Siew Imm
;
Cham …
- In:
Journal of vacation marketing
30
(
2024
)
3
,
pp. 505-534
Persistent link: https://www.econbiz.de/10014631998
Saved in:
5
What determines customers' loyalty towards telecommunication service? : mediating roles of satisfaction and trust
Hiram Ting
;
Tan, Kim-Lim
;
Lim, Xin-Jean
;
Cheah, Jun-Hwa
; …
- In:
International journal of services, economics and management
11
(
2020
)
3
,
pp. 234-255
Persistent link: https://www.econbiz.de/10012522608
Saved in:
6
Are unmanned smart hotels du jour or are they here forever? : experiential pathway analysis of antecedents of satisfaction and loyalty
Chang, Jennifer Yee-Shan
;
Cheah, Jun-Hwa
;
Lim, Xin-Jean
; …
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255958
Saved in:
7
Integration of standardization and customization : impact on service quality, customer satisfaction, and loyalty
Leila Agha Kasiri
;
Cheng, Kenny Teoh Guan
;
Sambasivan, …
- In:
Journal of retailing and consumer services
35
(
2017
),
pp. 91-97
Persistent link: https://www.econbiz.de/10011645130
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