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Retail "save the sale" tactics : consumer perceptions of in-store logistics service recovery
Peinkofer, Simone T.; Esper, Terry L.; Smith, Ronn J.; … - In: Journal of business logistics 43 (2022) 2, pp. 238-264
Persistent link: https://www.econbiz.de/10013347440
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Crowdsourced delivery and customer assessments of e-Logistics Service Quality : an appraisal theory perspective
Ta, Ha; Esper, Terry L.; Hofer, Adriana Rossiter; … - In: Journal of business logistics 44 (2023) 3, pp. 345-368
Persistent link: https://www.econbiz.de/10014343165
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Electronic logistics service quality (e-LSQ) : its impact on the customer's purchase satisfaction and retention
Rao, Shashank; Goldsby, Thomas J.; Griffis, Stanley E.; … - In: Journal of business logistics : JBL 32 (2011) 2, pp. 167-179
Persistent link: https://www.econbiz.de/10009238778
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Innovation in logistics outsourcing relationship : in the search of customer satisfaction
Cichosz, Marzenna; Goldsby, Thomas J.; Knemeyer, A. Michael - In: LogForum : elektroniczne czasopismo naukowe z dziedziny … 13 (2017) 2, pp. 209-219
Persistent link: https://www.econbiz.de/10011845961