trust this airline or not, and are they satisfied or not? Further, this study measures the impact of cabin crew performance … and trust on customer satisfaction. The data was collected by distributing questionnaires to the domestic travelers of … performance of AIRBLUE and they trust on its service, but at the same time they have positive expectation that AIRBLUE would …

-of-fit was assessed. Findings – The customer satisfaction indices and scores of customers’ trust were in the mid …-eighties, indicating high levels of satisfaction and client trust. Research limitations/implications – The limitations of the current study … include the small sample size and the use of one indicator of the latent variable trust. Further research may focus more on …

the marketing literature on the experience of customer loyalty ie., customer satisfaction, commitment, trust, perceived …