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~subject:"Customer satisfaction"
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Customer satisfaction
Partial least squares
67
Partielle kleinste Quadrate
60
Strukturgleichungsmodell
58
Structural equation model
57
Kleinste-Quadrate-Methode
36
Least squares method
36
Theorie
33
Theory
32
Marktforschung
28
Market research
27
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24
Schätztheorie
24
Measurement
23
Consumer behaviour
21
Konsumentenverhalten
21
Messung
21
PLS-SEM
20
Statistical method
19
Statistische Methode
19
Structural equation modeling
17
Kundenzufriedenheit
13
Deutschland
12
Corporate reputation
10
Germany
10
Scientific method
10
Wissenschaftliche Methode
10
Firmenimage
9
Marketing
9
Regressionsanalyse
9
SPSS
8
USA
8
United States
8
structural equation modeling
8
Erfolgsfaktor
7
FIMIX-PLS
7
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7
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7
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7
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7
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9
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9
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2
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2
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Sarstedt, Marko
12
Ringle, Christian M.
8
Schwaiger, Manfred
5
Raithel, Sascha
3
Gudergan, Siegfried P.
2
Bartholomew, Darrell E.
1
Brown, Tom
1
Franke, George R.
1
Gudergan, Siegfried
1
Höck, Claudia
1
Höck, Michael
1
Kuppelwieser, Volker
1
Rigdon, Edward E.
1
Scharf, Sebastian M.
1
Schwarzer, Philipp
1
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1
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1
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Advances in international marketing
1
Die Betriebswirtschaft : DBW
1
Ganzheitliche Unternehmensführung in dynamischen Märkten : Festschrift für Univ.-Prof. Dr. Armin Töpfer
1
International journal of services technology and management
1
Journal of business market management : jbm
1
Journal of business research : JBR
1
Journal of marketing
1
Journal of marketing theory and practice
1
Journal of the Academy of Marketing Science
1
Management_372TUHH / Hamburg University of Technology (TUHH) : research papers series
1
Management_372TUHH / Technische Universität Hamburg-Harburg : research papers series
1
Measurement and research methods in international marketing
1
Wirtschaftswissenschaftliches Studium : WiSt ; Zeitschrift für Studium und Forschung
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ECONIS (ZBW)
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How and when does customer orientation influence frontline employee job outcomes? : a meta-analytic evaluation
Zablah, Alex R.
;
Franke, George R.
;
Brown, Tom
; …
- In:
Journal of marketing
76
(
2012
)
3
,
pp. 21-40
Persistent link: https://www.econbiz.de/10009778042
Saved in:
2
Analyse der Fanzufriedenheit im Profifußball : Entwicklung und Validierung eines Messinstruments
Sarstedt, Marko
;
Schwaiger, Manfred
;
Schwarzer, Philipp
- In:
Wirtschaftswissenschaftliches Studium : WiSt ; …
38
(
2009
)
7
,
pp. 334-339
Persistent link: https://www.econbiz.de/10003861297
Saved in:
3
Treiber der Fußballfanzufriedenheit : eine kausalanalytische Untersuchung
Schwaiger, Manfred
;
Sarstedt, Marko
- In:
Ganzheitliche Unternehmensführung in dynamischen …
,
(pp. 491-514)
.
2009
Persistent link: https://www.econbiz.de/10003884312
Saved in:
4
Do we fully understand the critical success factors of customer satisfaction with industrial goods? : extending Festge and Schwaiger's model to account for unobserved heterogeneity
Sarstedt, Marko
;
Schwaiger, Manfred
;
Ringle, Christian M.
- In:
Journal of business market management : jbm
3
(
2009
)
3
,
pp. 185-206
Persistent link: https://www.econbiz.de/10003893703
Saved in:
5
Management of multi-purpose stadiums: importance and performance measurement of service interfaces
Höck, Claudia
;
Ringle, Christian M.
;
Sarstedt, Marko
- In:
International journal of services technology and management
14
(
2010
)
2/3
,
pp. 188-207
Persistent link: https://www.econbiz.de/10003997670
Saved in:
6
Assessing heterogeneity in customer satisfaction studies : across industry similarities and within industry differences
Rigdon, Edward E.
;
Ringle, Christian M.
;
Sarstedt, Marko
- In:
Measurement and research methods in international marketing
,
(pp. 169-194)
.
2011
Persistent link: https://www.econbiz.de/10009377912
Saved in:
7
In pursuit of understanding what drives fan satisfaction
Sarstedt, Marko
;
Ringle, Christian M.
;
Raithel, Sascha
; …
-
2012
Persistent link: https://www.econbiz.de/10009732537
Saved in:
8
Exploring the influence of customers' time horizon perspectives on the satisfaction-loyalty link
Kuppelwieser, Volker
;
Sarstedt, Marko
- In:
Journal of business research : JBR
67
(
2014
)
12
,
pp. 2620-2627
Persistent link: https://www.econbiz.de/10010483030
Saved in:
9
On the value relevance of customer satisfaction : multiple drivers and multiple markets
Raithel, Sascha
;
Sarstedt, Marko
;
Scharf, Sebastian M.
- In:
Journal of the Academy of Marketing Science
40
(
2012
)
4
,
pp. 509-525
Persistent link: https://www.econbiz.de/10009566399
Saved in:
10
Einfluss der internen Qualität auf die Servicequalität und Kundenzufriedenheit : eine explorative Analyse von Unternehmensberatungsprojekten
Höck, Michael
;
Ringle, Christian M.
;
Sarstedt, Marko
- In:
Die Betriebswirtschaft : DBW
71
(
2011
)
6
,
pp. 577-597
Persistent link: https://www.econbiz.de/10009382928
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