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Customer satisfaction
Consumer behaviour
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Lieferantenmanagement
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17
Wong, IpKin Anthony
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16
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Jang, Soocheong
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Söderlund, Magnus
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14
Loureiro, Sandra Maria Correia
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Balaji, M. S.
12
Blut, Markus
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Qu, Hailin
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A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
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A. C. Nielsen Company <Northbrook, Ill.>
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American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Center for Service Excellence
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
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Journal of retailing and consumer services
331
International journal of hospitality management
201
Journal of business research : JBR
167
The journal of services marketing
107
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
77
Cogent business & management
75
Services marketing quarterly
59
The service industries journal
56
Tourism management : research, policies, practice
56
Psychology & marketing
53
Asia Pacific journal of marketing and logistics
49
Industrial marketing management : the international journal for industrial and high-tech firms
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Journal of service research : JSR
46
Service business
45
Journal of strategic marketing
44
International journal of electronic marketing and retailing : IJEMR
43
Journal of service management
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
European journal of marketing : EJM
38
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
35
The international review of retail, distribution and consumer research
35
Journal of Services Marketing
34
The journal of business & industrial marketing
34
Journal of retailing
32
Journal of the Academy of Marketing Science
31
International journal of retail & distribution management
30
International journal of quality and service sciences
28
International journal of retail and distribution management
28
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
28
The TQM journal : the international review of organizational improvement
28
International journal of services, economics and management
27
Journal of Islamic marketing
27
Journal of air transport management
27
International journal of business information systems : IJBIS
26
Journal of hospitality and tourism insights
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ECONIS (ZBW)
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Other ZBW resources
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1
An overall customer satisfaction score for GB energy suppliers
Littlechild, Stephen C.
-
2020
Persistent link: https://www.econbiz.de/10013206071
Saved in:
2
Antecedents of customer loyalty in the retailing sector : the impact of switching costs
Stan, Valentina
- In:
The journal of applied business research
31
(
2015
)
2
,
pp. 371-382
Persistent link: https://www.econbiz.de/10010526775
Saved in:
3
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
4
Constructing online switching barriers : examining the effects of switching costs and alternative attractiveness on e-store loyalty in online pure-play retailers
Ezlika Ghazali
;
Bang, Nguyen
;
Mutum, Dilip S.
; …
- In:
Electronic markets : the international journal on …
26
(
2016
)
2
,
pp. 157-171
Persistent link: https://www.econbiz.de/10011666746
Saved in:
5
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
6
An investigation into service quality-customer loyalty relationship : the moderating influences
Srivastava, Medha
;
Rai, Alok Kumar
- In:
Decision
41
(
2014
)
1
,
pp. 11-31
Persistent link: https://www.econbiz.de/10010367910
Saved in:
7
Securing business-to-business relationships : the impact of switching costs
Blut, Markus
;
Evanschitzky, Heiner
;
Backhaus, Christof
; …
- In:
Industrial marketing management : the international …
52
(
2016
),
pp. 82-90
Persistent link: https://www.econbiz.de/10011447495
Saved in:
8
The combined effect of product returns experience and switching costs on B2B customer re-purchase intent
Russo, Ivan
;
Confente, Ilenia
;
Gligor, David M.
; …
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10011692481
Saved in:
9
Online reviews and customer satisfaction : the use of Trustpilot by UK retail energy suppliers and three other sectors
Littlechild, Stephen C.
-
2020
Persistent link: https://www.econbiz.de/10013206040
Saved in:
10
Consumer response to retailer-supplier brand exclusivity arrangements
Lang, Mark
;
Hunt, James M.
- In:
Journal of food products marketing
20
(
2014
)
2
,
pp. 115-131
Persistent link: https://www.econbiz.de/10010345583
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