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~subject:"Customer satisfaction"
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Customer satisfaction
Emotion
891
emotions
743
Emotions
738
Consumer behaviour
423
Konsumentenverhalten
421
Experiment
148
Kundenzufriedenheit
97
Cognition
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80
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72
Relationship marketing
72
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70
Dienstleistungsqualität
69
Personality psychology
69
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69
Arousal
68
Satisfaction
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experiment
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Game theory
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arousal
39
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Cervera-Taulet, Amparo
3
Loureiro, Sandra Maria Correia
3
Alrawadieh, Zaid
2
Altinay, Levent
2
Arici, Hasan Evrim
2
Cabello-Manrique, David
2
Calderón Garcia, Haydée
2
Calvo-Porral, Cristina
2
Carneiro, Maria João
2
Esche, Frederike
2
Gustafsson, Anders
2
Herter, Márcia Maurer
2
Hudson, Sarah
2
Ladhari, Riadh
2
Lervik-Olsen, Line
2
Lévy Mangin, Jean-Pierre
2
McColl-Kennedy, Janet R.
2
Meirovich, Gavriel
2
Nuviala, Alberto
2
Nuviala, Román
2
Orsingher, Chiara
2
Prayag, Girish
2
Pérez, Andrea
2
Quazi, Ali
2
Ribeiro, Lara
2
Rodríguez del Bosque, Ignacio A.
2
Ruiz Vega, Agustín V.
2
Rychalski, Aude
2
Scheve, Christian von
2
Schupp, Jürgen
2
Su, LuJun
2
Tubillejas-Andrés, Berta
2
Tulucu, Fadime
2
Agrawal, Shiv Ratan
1
Al-Ansi, Amr
1
Alan, Alev Kocak
1
Ali, Faizan
1
Allard, Thomas
1
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1
Altman, Daniel
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
1
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International journal of hospitality management
8
Journal of retailing and consumer services
6
Journal of business research : JBR
5
Journal of hospitality marketing & management
5
Journal of travel and tourism marketing
5
Services marketing quarterly
3
International journal of bank marketing
2
International journal of market research
2
International journal of services, economics and management
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
2
The journal of services marketing
2
Annales Universitatis Mariae Curie-Skłodowska / H
1
Discussion paper series / IZA
1
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
1
Entrepreneurship theory and practice : ET&P
1
European Journal of Marketing
1
European Sport management quarterly : ESMQ
1
European journal of marketing : EJM
1
European research on management and business economics
1
Gadjah Mada international journal of business
1
Games
1
Health marketing quarterly
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of electronic customer relationship management : IJECRM
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of quality and service sciences
1
International journal of retail & distribution management
1
International journal of retail and distribution management
1
International review on public and non-profit marketing
1
Journal of Hospitality and Tourism Technology
1
Journal of Service Management
1
Journal of business ethics : JOBE
1
Journal of business logistics
1
Journal of business strategy
1
Journal of business-to-business marketing
1
Journal of customer behaviour
1
Journal of destination marketing & management
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ECONIS (ZBW)
96
Other ZBW resources
3
RePEc
1
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1
Beyond valence : a meta-analysis of discrete
emotions
in firm-customer encounters
Kranzbühler, Anne-Madeleine
;
Zerres, Alfred
;
Kleijnen, …
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
3
,
pp. 478-498
Persistent link: https://www.econbiz.de/10012290967
Saved in:
2
Application of affective engineering to service industries :
feelings
from airlines' in-flight service elements
Park, Min-Je
;
Park, Jong Woo
;
Yoo, Hanjoo
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1025-1042
Persistent link: https://www.econbiz.de/10011918825
Saved in:
3
Virtual atmosphere : the effect of pleasure,
arousal
, and delight on word-of-mouth
Loureiro, Sandra Maria Correia
;
Ribeiro, Lara
- In:
Journal of promotion management : JPM
20
(
2014
)
4
,
pp. 452-469
Persistent link: https://www.econbiz.de/10010489058
Saved in:
4
Interaction of normative and predictive expectations in customer satisfaction and
emotions
Meirovich, Gavriel
;
Jeon, Myunghee Mindy
;
Coleman, …
- In:
Journal of marketing analytics : JMA
8
(
2020
)
2
,
pp. 69-84
Persistent link: https://www.econbiz.de/10012296860
Saved in:
5
The dimensions of rural tourism experience : impacts on
arousal
, memory, and satisfaction
Kastenholz, Elisabeth
;
Carneiro, Maria João
;
Marques, …
- In:
Journal of travel and tourism marketing
35
(
2018
)
2
,
pp. 189-201
Persistent link: https://www.econbiz.de/10011886016
Saved in:
6
Classifying customer "wow", "aha", and "cool" affect through
arousal
: a study on mobile users
Dubey, Prince
;
Bajpai, Naval
;
Guha, Sanjay
- In:
International journal of electronic marketing and …
9
(
2018
)
1
,
pp. 37-58
Persistent link: https://www.econbiz.de/10011849117
Saved in:
7
Emotional
arousal
in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
8
Unpacking customer rage elicitation : a dynamic model
Surachartkumtonkun, Jiraporn
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 177-192
Persistent link: https://www.econbiz.de/10011283710
Saved in:
9
Friend or foe? : the impact of relational ties with comparison others on outcome fairness and satisfaction judgments
Sherf, Elad N.
;
Venkatarmani, Vijaya
- In:
Organizational behavior and human decision processes : …
128
(
2015
),
pp. 1-14
Persistent link: https://www.econbiz.de/10011342217
Saved in:
10
An empirical study of the role of failure severity in service recovery evaluation in the context of the airline industry
Nikbin, Davoud
;
Hyun, Sunghyup Sean
- In:
Review of managerial science
9
(
2015
)
4
,
pp. 731-749
Persistent link: https://www.econbiz.de/10011346095
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