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Customer satisfaction
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American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
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1
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Journal of retailing and consumer services
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International journal of hospitality management
200
Journal of business research : JBR
151
The journal of services marketing
102
Journal of hospitality marketing & management
93
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
79
Cogent business & management
75
Tourism management : research, policies, practice
63
Services marketing quarterly
62
Psychology & marketing
51
Asia Pacific journal of marketing and logistics
50
The service industries journal
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Journal of strategic marketing
41
Service business
41
The international journal of bank marketing : IJBM
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Journal of service research : JSR
39
Tourism management perspectives : TMP
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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European journal of marketing : EJM
34
International journal of services and operations management
34
International journal of business information systems : IJBIS
32
Journal of Services Marketing
32
The TQM journal : the international review of organizational improvement
31
The international review of retail, distribution and consumer research
31
International journal of quality and service sciences
30
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
29
International journal of services, economics and management
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Journal of the Academy of Marketing Science
28
International journal of retail and distribution management
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Journal of Islamic marketing
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Journal of air transport management
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International journal of business excellence : IJBEX
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ECONIS (ZBW)
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1
CRM, skepticism and patronage intention : the mediating and moderating role of satisfaction and
religiosity
Deb, Madhurima
;
Sharma, Vinay Kumar
;
Amawate, Vibhas
- In:
Journal of strategic marketing
29
(
2021
)
4
,
pp. 316-336
Persistent link: https://www.econbiz.de/10012515861
Saved in:
2
Attitudes towards cause-related marketing : determinants of satisfaction and loyalty
Galan-Ladero, M. Mercedes
;
Galera-Casquet, Clementina
; …
- In:
International review on public and non-profit marketing
10
(
2013
)
3
,
pp. 253-269
Persistent link: https://www.econbiz.de/10010193207
Saved in:
3
Role of perceived corporate social responsibility in the nexus of perceived cause-related marketing and repurchase intention in emerging markets
Le Thanh Tiep
;
Tiwari, Aviral Kumar
;
Behl, Abhishek
; …
- In:
Management decision
60
(
2022
)
10
,
pp. 2642-2668
Persistent link: https://www.econbiz.de/10013389346
Saved in:
4
Die Kundenzufriedenheit in einer Non-Profit-Organisation messen
Troesch-Jacot, Mireille
- In:
Customer Relationship Management : neue …
,
(pp. 365-379)
.
2008
Persistent link: https://www.econbiz.de/10003644548
Saved in:
5
The untapped potential of marketing for evaluating the effectiveness of nonprofit organizations : a framework proposal
García, Marta Rey
;
González, Luis Ignacio Álvarez
; …
- In:
International review on public and non-profit marketing
10
(
2013
)
2
,
pp. 87-102
Persistent link: https://www.econbiz.de/10009761507
Saved in:
6
Zum Stand der Kundenzufriedenheitsforschung in österreichischen Nonprofit-Organisationen : ausgewählte Ergebnisse aus dem Gesundheits- und Pflegebereich
Klausegger, Claudia
;
Scharitzer, Dieter
- In:
Tendenzen im Dienstleistungsmarketing : vom Marketing …
,
(pp. 25-49)
.
2003
Persistent link: https://www.econbiz.de/10001888143
Saved in:
7
Nonprofit brand heritage : its ability to influence volunteer retention, engagement, and satisfaction
Curran, Ross
;
Teheri, Babak
;
MacIntosh, Robert
; …
- In:
Nonprofit and voluntary sector quarterly
45
(
2016
)
6
,
pp. 1234-1257
Persistent link: https://www.econbiz.de/10011628391
Saved in:
8
Adoption of online pharmacies in
India
: an empirical study
Sampat, Brinda
;
Sabat, Kali Charan
- In:
International journal of business innovation and …
29
(
2022
)
4
,
pp. 449-478
Persistent link: https://www.econbiz.de/10014293879
Saved in:
9
Behavioural intention of consumers to use app-based shopping on green tech products in an emerging economy
Selim Ahmed
;
Ashrafi, Dewan Mehrab
;
Pradeep Paraman
; …
- In:
International journal of quality & reliability management
41
(
2024
)
6
,
pp. 1496-1518
Persistent link: https://www.econbiz.de/10015057291
Saved in:
10
Giving intention versus giving behavior : how differently do satisfaction, trust, and commitment relate to them?
Shang, Jen
;
Sargeant, Adrian
;
Carpenter, Kathryn
- In:
Nonprofit and voluntary sector quarterly : journal of …
48
(
2019
)
5
,
pp. 1023-1044
Persistent link: https://www.econbiz.de/10012064673
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