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The integration between service value and service recovery in the hospitality industry : an application of QFD and ANP
Wu, Wann-Yih; Qomariyah, Alfiyatul; Nguyen Thi Truong Sa; … - In: International journal of hospitality management 75 (2018), pp. 48-57
Persistent link: https://www.econbiz.de/10011944943
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Identifying failure recovery strategies for paper industrial suppliers
Wu, Wann-Yih; Hou, Ya-chung; Fu, Chen-su; Chang, Chi-ya - In: Industrial marketing management : the international … 42 (2013) 8, pp. 1233-1244
Persistent link: https://www.econbiz.de/10010227765
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The impact of destination source credibility on destination satisfaction : the mediating effects of destination attachment and destination image
Veasna, Sou; Wu, Wann-Yih; Huang, Chu-hsin - In: Tourism management : research, policies, practice 36 (2013), pp. 511-526
Persistent link: https://www.econbiz.de/10009736147
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How e-servicescapes affect customer online shopping intention : the moderating effects of gender and online purchasing experience
Wu, Wann-Yih; Quyen, Phan Thi Phu; Rivas, Adriana A. Amaya - In: Information systems and e-business management : ISeB 15 (2017) 3, pp. 689-715
Persistent link: https://www.econbiz.de/10011758859
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The antecedents of brand loyalty : a meta-analysis study
Wu, Wann-Yih; Anridho, Nadia - In: International journal of services and standards 11 (2016) 3, pp. 242-260
Persistent link: https://www.econbiz.de/10011641312
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A model of destination consumption, attitude, religious involvement, satisfaction, and revisit intention
Liao, Ying Kai; Wu, Wann-Yih; Giang Nu To Truong; … - In: Journal of vacation marketing 27 (2021) 3, pp. 330-345
Persistent link: https://www.econbiz.de/10012593269