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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
83,817
Konsumentenverhalten
81,367
Einzelhandel
17,894
Retail trade
15,294
Privater Konsum
15,224
Private consumption
15,187
Theorie
13,288
Theory
13,082
Relationship marketing
9,544
Beziehungsmarketing
9,514
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7,853
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7,400
United States
7,018
Brand image
6,826
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6,790
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6,293
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6,085
Kundenzufriedenheit
5,747
Germany
5,096
Social Web
4,907
Social web
4,905
Online-Marketing
4,639
Internet marketing
4,627
Service quality
4,613
Dienstleistungsqualität
4,568
Markenartikel
4,489
Brand
4,485
Electronic Commerce
4,320
E-commerce
4,159
Schätzung
3,717
Werbewirkung
3,685
Advertising effects
3,645
Estimation
3,625
Verbraucherverhalten
3,595
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3,553
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3,402
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Han, Heesup
55
Mattila, Anna S.
26
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Söderlund, Magnus
15
Aksoy, Lerzan
14
Gil Saura, Irene
14
Gustafsson, Anders
14
Loureiro, Sandra Maria Correia
14
Jang, Soocheong
13
Mittal, Vikas
13
Balaji, M. S.
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Wu, Luorong
12
Keiningham, Timothy
11
Liu, Chih-Hsing
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Bang, Nguyen
10
Barnes, Donald C.
10
Blut, Markus
10
Kim, Jinkyung Jenny
10
Qu, Hailin
10
Quach, Sara
10
Amin, Muslim
9
Chua, Bee-Lia
9
Evanschitzky, Heiner
9
Frank, Björn
9
Kim, Woo Gon
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Sparks, Beverley
9
Sreejesh, S.
9
Torres, Edwin N.
9
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Springer Fachmedien Wiesbaden
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
331
International journal of hospitality management
199
Journal of business research : JBR
155
The journal of services marketing
103
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
74
Tourism management : research, policies, practice
59
Services marketing quarterly
58
Psychology & marketing
53
The service industries journal
51
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Journal of service management
44
International journal of electronic marketing and retailing : IJEMR
43
Service business
42
Journal of service research : JSR
41
Journal of strategic marketing
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
36
Tourism management perspectives : TMP
36
The international review of retail, distribution and consumer research
35
European journal of marketing : EJM
34
Journal of Services Marketing
34
The international journal of bank marketing : IJBM
34
International journal of retail & distribution management
30
Journal of retailing
30
Journal of Islamic marketing
28
Journal of the Academy of Marketing Science
28
The TQM journal : the international review of organizational improvement
28
International journal of quality and service sciences
27
International journal of retail and distribution management
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
International journal of services, economics and management
26
Journal of air transport management
26
Journal of Asian finance, economics and business : JAFEB
25
Journal of hospitality and tourism insights
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
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ECONIS (ZBW)
5,738
Other ZBW resources
170
BASE
2
RePEc
1
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1
What factors determine e-satisfaction and consumer spending in e-commerce retailing?
Nisar, Tahir M.
;
Prabhakar, Guru
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 135-144
Persistent link: https://www.econbiz.de/10011747759
Saved in:
2
Effects of customer gender and mode of dress on service response received in retail establishments
Leigh, James H.
;
Herndon, Neil C.
;
Kantak, Donna Massey
- In:
Journal of marketing channels : ... distribution …
20
(
2013
)
3/4
,
pp. 239-259
Persistent link: https://www.econbiz.de/10009792117
Saved in:
3
"Radio oder Schiebedach?" : Wirkung von mentalen Budgets auf das individuelle Produktwahlverhalten
Polak, Benjamin
;
Herrmann, Andreas
;
Heitmann, Mark
; …
- In:
Schmalenbachs Zeitschrift für betriebswirtschaftliche …
61
(
2009
)
7
,
pp. 783-803
Persistent link: https://www.econbiz.de/10003900808
Saved in:
4
Customer satisfaction and consumer expenditure in selected European countries
Yeung, Matthew C. H.
;
Ramasamy, Bala
;
Chen, Junsong
; …
- In:
International journal of research in marketing : IJRM ; …
30
(
2013
)
4
,
pp. 406-416
Persistent link: https://www.econbiz.de/10010223383
Saved in:
5
Background and dimensions of consumption experience in Brazilian hotels
Ladeira, Wagner Junior
;
Costa, Gustavo
;
Santini, …
- In:
Tourism and hospitality research : the surrey quarterly …
12
(
2012
)
4
,
pp. 215-227
Persistent link: https://www.econbiz.de/10010203095
Saved in:
6
Exploring the link between customer experience-loyalty-consumer spend
Srivasta, Mala
;
Kaul, Dimple
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 277-286
Persistent link: https://www.econbiz.de/10011528711
Saved in:
7
Tourists' expenditure behaviour : the influence of satisfaction and the dependence of spending categories
Disegna, Marta
;
Osti, Linda
- In:
Tourism economics : the business and finance of tourism …
22
(
2016
)
1
,
pp. 5-30
Persistent link: https://www.econbiz.de/10011546284
Saved in:
8
Bringing them back to spend more : student foodservice experiences to satisfy their taste buds
Ali, Faizan
;
Ryu, Kisang
- In:
Young consumers : insight and ideas for responsible …
16
(
2015
)
2
,
pp. 235-248
Persistent link: https://www.econbiz.de/10011382852
Saved in:
9
The impact of service quality and customer satisfaction on consumer spending in wineries
Lee, Kyuho
;
Madanoglu, Melih
;
Ha, Inhyuck
;
Fritz, Anisya
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 248-260
Persistent link: https://www.econbiz.de/10012483671
Saved in:
10
Macromarketing metrics of consumer well-being : an update
Sirgy, M. Joseph
- In:
Journal of macromarketing
41
(
2021
)
1
,
pp. 124-131
Persistent link: https://www.econbiz.de/10012485422
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