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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
81,955
Konsumentenverhalten
79,475
Thailand
13,353
Theorie
10,081
Theory
9,896
Relationship marketing
8,961
Beziehungsmarketing
8,927
Brand management
7,456
Markenführung
7,414
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6,652
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6,609
Kundenzufriedenheit
5,541
Online-Handel
5,505
Online retailing
5,494
USA
5,472
United States
5,198
Social Web
4,813
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4,810
Behaviour
4,786
Verhalten
4,747
Deutschland
4,549
Service quality
4,505
Online-Marketing
4,482
Innovation adoption
4,471
Internet marketing
4,471
Dienstleistungsqualität
4,455
Innovationsakzeptanz
4,420
Brand
4,240
Markenartikel
4,231
Germany
4,212
Einzelhandel
4,172
Retail trade
4,129
Experiment
3,829
Electronic Commerce
3,705
E-commerce
3,599
Werbewirkung
3,583
Verbraucherverhalten
3,568
Advertising effects
3,545
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3,274
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Han, Heesup
56
Mattila, Anna S.
27
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Söderlund, Magnus
15
Aksoy, Lerzan
13
Gustafsson, Anders
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Prybutok, Victor R.
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Frank, Björn
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Qu, Hailin
10
Quach, Sara
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Hsu, Maxwell K.
9
Kim, Woo Gon
9
Muskat, Birgit
9
Sparks, Beverley
9
Sreejesh, S.
9
Verhoef, Peter C.
9
Xu, Xun
9
Yi, Youjae
9
Yu, Jongsik
9
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Springer Fachmedien Wiesbaden
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Georg-August-Universität Göttingen
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
Technische Universität Hamburg
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
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Journal of retailing and consumer services
321
International journal of hospitality management
184
Journal of business research : JBR
154
The journal of services marketing
102
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
89
International journal of contemporary hospitality management
77
Cogent business & management
76
Tourism management : research, policies, practice
58
Services marketing quarterly
57
The service industries journal
53
Psychology & marketing
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Asia Pacific journal of marketing and logistics
48
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of strategic marketing
40
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
36
The international journal of bank marketing : IJBM
35
International journal of electronic marketing and retailing : IJEMR
34
European journal of marketing : EJM
33
Journal of Services Marketing
32
The international review of retail, distribution and consumer research
31
International journal of retail and distribution management
27
Journal of air transport management
27
Journal of the Academy of Marketing Science
27
The TQM journal : the international review of organizational improvement
27
International journal of quality and service sciences
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
International journal of services and operations management
24
Journal of Islamic marketing
24
Total quality management & business excellence
24
International journal of business information systems : IJBIS
23
International journal of services, economics and management
23
Journal of internet commerce
23
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ECONIS (ZBW)
5,536
Other ZBW resources
168
BASE
2
RePEc
1
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1
Role of smart technology use
behaviour
in enhancing tourist revisit intention : the theory of planned
behaviour
perspective
Zheng, Kundan
;
Kumar, Jeetesh
;
Puvaneswaran Kunasekaran
; …
- In:
European journal of innovation management
27
(
2024
)
3
,
pp. 872-893
Persistent link: https://www.econbiz.de/10014501238
Saved in:
2
Predicting e-Tax service adoption : integrating perceived risk, service quality and TAM
Rifat, Afrin
;
Nisha, Nabila
;
Iqbal, Mehree
- In:
Journal of electronic commerce in organizations : the …
17
(
2019
)
3
,
pp. 71-100
Persistent link: https://www.econbiz.de/10012104282
Saved in:
3
Understanding customers' usage behavior towards online banking services : an integrated risk-benefit framework
Kaur, Simarpreet
;
Arora, Sangeeta
- In:
Journal of financial services marketing
28
(
2023
)
1
,
pp. 74-98
Persistent link: https://www.econbiz.de/10014251403
Saved in:
4
An extended TAM to explore behavioural intention of consumers to use m-commerce
Chang, Shih-Chi
;
Sun, Chia-Chi
;
Pan, Lee-Yuan
;
Wang, …
- In:
Journal of information & knowledge management : JIKM
14
(
2015
)
2
,
pp. 1-16
Persistent link: https://www.econbiz.de/10011419148
Saved in:
5
Antecedents of customer satisfaction in internet banking : Technology Acceptance Model (TAM) redefined
George, Ajimon
;
Kumar, G. S. Gireesh
- In:
Global business review
14
(
2013
)
4
,
pp. 627-638
Persistent link: https://www.econbiz.de/10010258595
Saved in:
6
A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan
;
Aimin, Wang
;
Hongyi, Xu
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
Saved in:
7
Internet banking adoption : case of Lithuania and Latvia
Gaile-Sarkane, Elīna
;
Jurevičienė, Daiva
; …
- In:
International journal of learning and change : IJLC
9
(
2017
)
1
,
pp. 46-58
Persistent link: https://www.econbiz.de/10011755759
Saved in:
8
Examining the determinants of mobile banking app continuance intention in India : an extension of the is success model
Saibaba, S.
- In:
Journal of internet commerce
23
(
2024
)
1
,
pp. 50-89
Persistent link: https://www.econbiz.de/10014447659
Saved in:
9
Investigating online shopping intention and customer participation with risk understanding and evidence available on the site : a study of digikala store
Noei, Atousa
;
Akbari, Mohammad
- In:
Journal of contemporary marketing science
7
(
2024
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10014528458
Saved in:
10
Destination image and behavior intention of travelers to
Thailand
: the moderating effect of perceived risk
Tavitiyaman, Pimtong
;
Qu, Hailin
- In:
Journal of travel and tourism marketing
30
(
2013
)
3/4
,
pp. 169-185
Persistent link: https://www.econbiz.de/10009775463
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