//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Data Privacy of Online Reviews
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Electronic Commerce
23,610
Internet
21,864
E-commerce
21,142
Online-Marketing
13,268
Internet marketing
13,152
Consumer behaviour
12,677
Konsumentenverhalten
12,535
Online-Handel
11,496
Online retailing
11,450
Social Web
9,128
Social web
9,117
Datenschutz
5,938
Data protection
5,252
Viral marketing
4,931
Virales Marketing
4,911
Deutschland
4,564
Relationship marketing
4,171
Beziehungsmarketing
4,159
Germany
4,016
Theorie
3,741
Theory
3,684
Welt
3,197
World
3,158
USA
3,099
United States
2,946
Digitalisierung
2,848
Informationstechnik
2,621
Digitization
2,608
Information technology
2,508
Werbewirkung
2,328
Advertising effects
2,311
Brand management
2,135
Markenführung
2,131
Einzelhandel
2,117
Advertising
2,109
Werbung
2,100
Digitale Plattform
2,094
Digital platform
2,091
Retail trade
2,060
more ...
less ...
Online availability
All
Undetermined
1,080
Free
310
Type of publication
All
Article
1,852
Book / Working Paper
208
Type of publication (narrower categories)
All
Article in journal
1,733
Aufsatz in Zeitschrift
1,733
Aufsatz im Buch
85
Book section
85
Graue Literatur
36
Non-commercial literature
36
Arbeitspapier
23
Working Paper
23
research-article
23
Conference paper
22
Konferenzbeitrag
22
Hochschulschrift
20
Thesis
15
Collection of articles of several authors
12
Sammelwerk
12
Aufsatzsammlung
4
Case study
4
Collection of articles written by one author
4
Fallstudie
4
Sammlung
4
Konferenzschrift
3
Conference proceedings
2
Guidebook
2
Handbook
2
Handbuch
2
Ratgeber
2
Reprint
2
case-report
2
viewpoint
2
non-article
1
review
1
review-article
1
technical-paper
1
more ...
less ...
Language
All
English
2,020
German
40
Undetermined
1
Author
All
Usman, Osly
9
Bilgihan, Anil
8
Carlson, Jamie
7
Román, Sergio
7
Xu, Xun
7
Parayitam, Satyanarayana
6
Sajad Rezaei
6
Thaichon, Paramaporn
6
Balaji, M. S.
5
George, Ajimon
5
Kim, Woo Gon
5
Law, Chun Hung Roberts
5
Loureiro, Sandra Maria Correia
5
Park, Jungkun
5
Prybutok, Victor R.
5
Tandon, Urvashi
5
Yang, Zhilin
5
Ye, Qiang
5
Anderson, Rolph E.
4
Aslam, Wajeeha
4
Ba, Sulin
4
Bang, Nguyen
4
Bradley, Graham L.
4
Camilleri, Mark Anthony
4
Chung, Namho
4
Civelek, Mustafa Emre
4
Deshwal, Pankaj
4
Dowpiset, Kitikorn
4
Falk, Tomas
4
Farhat, Kashif
4
Giovanis, Apostolos N.
4
Grewal, Dhruv
4
Ha, Hong Youl
4
Ha, Young
4
Hammerschmidt, Maik
4
Hsu, Maxwell K.
4
Im, Hyunjoo
4
Jebarajakirthy, Charles
4
Jun, Minjoon
4
Law, Rob
4
more ...
less ...
Institution
All
Information Resources Management Association
2
National Bureau of Economic Research
2
RWTH Aachen
2
Academy of Marketing
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Springer Fachmedien Wiesbaden
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Dresden
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
122
Journal of business research : JBR
44
International journal of hospitality management
40
International journal of electronic marketing and retailing : IJEMR
34
Cogent business & management
27
Journal of internet commerce
26
Journal of travel and tourism marketing
24
Asia Pacific journal of marketing and logistics
23
Journal of hospitality marketing & management
23
Psychology & marketing
23
International journal of electronic customer relationship management : IJECRM
22
Tourism management : research, policies, practice
22
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
21
International journal of business information systems : IJBIS
19
International journal of contemporary hospitality management
19
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
19
The journal of services marketing
18
The service industries journal
18
International journal of internet marketing and advertising : IJIMA
17
International journal of e-business research : an official publication of the Information Resources Management Association
16
Journal of electronic commerce research : JECR
16
Journal of strategic marketing
16
Service business
15
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
14
Journal of retailing
14
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
Electronic commerce research
13
International journal of quality and service sciences
13
International journal of retail and distribution management
13
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
13
The TQM journal : the international review of organizational improvement
13
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
12
Information systems and e-business management : ISeB
11
International journal of retail & distribution management
11
Journal of hospitality and tourism insights
11
Journal of service research : JSR
11
International journal of electronic business
10
Journal of marketing management : MM
10
Services marketing quarterly
10
Electronic commerce research and applications
9
more ...
less ...
Source
All
ECONIS (ZBW)
2,027
Other ZBW resources
31
BASE
2
Showing
1
-
10
of
2,060
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The determinants and consequences of website credibility in e-retailing: examining the roles of ethical issues
Limbu, Yam B.
;
Jensen, Ricard W.
- In:
International journal of electronic marketing and …
9
(
2018
)
1
,
pp. 89-108
Persistent link: https://www.econbiz.de/10011849125
Saved in:
2
Antecedents and consequences of online customer satisfaction : a holistic process perspective
Pham, Thi Song Hanh
;
Ahammad, Mohammad F.
- In:
Technological forecasting & social change : an …
124
(
2017
),
pp. 332-342
Persistent link: https://www.econbiz.de/10011899423
Saved in:
3
Models of customer experience for B2C e-commerce enterprises
Pei, Yilei
;
Xue, Wanxin
;
Li, Dandan
;
Su, Yong
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 24-33
Persistent link: https://www.econbiz.de/10011529132
Saved in:
4
Perceived prevalence and personal impact of negative online reviews
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
Journal of service management
27
(
2016
)
4
,
pp. 507-533
Persistent link: https://www.econbiz.de/10011563656
Saved in:
5
What makes a useful online review? : implication for travel product websites
Liu, Zhiwei
;
Park, Sangwon
- In:
Tourism management : research, policies, practice
47
(
2015
),
pp. 140-151
Persistent link: https://www.econbiz.de/10010499466
Saved in:
6
Building customer loyalty in online shopping : the role of online trust, online satisfaction and electronic word of mouth
Al-Adwan, Ahmad Samed
;
Kokash, Husam
;
Al-Adwan, Ahmad Samed
- In:
International journal of electronic marketing and …
11
(
2020
)
3
,
pp. 278-306
Persistent link: https://www.econbiz.de/10012251138
Saved in:
7
Usability, interactivity, website personality and consumers' responses : a case of
internet
service provider
Akrimi, Yosra
- In:
International journal of electronic marketing and …
7
(
2016
)
3
,
pp. 204-228
Persistent link: https://www.econbiz.de/10011648266
Saved in:
8
Crowd sourcing and e-commerce : Chinese online reviews
Sukaini, Ali Khalaf Mohammed Al
;
Zhang, Jing
- In:
Inventi impact: international trade
(
2017
)
1
,
pp. 14-23
Persistent link: https://www.econbiz.de/10011689036
Saved in:
9
Determining the reliability and validity of online reputation databases for lodging : Booking.com, TripAdvisor, and HolidayCheck
Rodríguez-Díaz, Manuel
;
Espino Rodríguez, Toms F.
- In:
Journal of vacation marketing : an international journal
24
(
2018
)
3
,
pp. 261-274
Persistent link: https://www.econbiz.de/10011912209
Saved in:
10
Actual consumers' response to purchase refurbished smartphones : exploring perceived value from product reviews in online retailing
Nasiri, Mohammad Sadegh
;
Shokouhyar, Sajjad
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012648957
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->