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~subject:"Customer satisfaction"
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Subject
All
Customer satisfaction
Service quality
21,814
Dienstleistungsqualität
21,063
Emotion
10,880
Alternde Bevölkerung
10,183
Aging population
9,769
Consumer behaviour
7,542
Konsumentenverhalten
7,499
Kundenzufriedenheit
6,726
Relationship marketing
4,654
Beziehungsmarketing
4,642
Deutschland
3,865
Germany
3,552
Theorie
2,951
USA
2,939
Theory
2,854
United States
2,828
Häusliche Pflege
2,793
Domestic care
2,786
Qualitätsmanagement
2,630
Quality management
2,582
Wirtschaftsprüfung
2,509
Financial audit
2,503
Krankenhaus
2,451
Hospital
2,423
Bevölkerungsentwicklung
2,393
Pflegeberufe
2,300
Nursing profession
2,236
Health care
2,091
Gesundheitsversorgung
2,052
Demographic development
1,920
Gesundheitswesen
1,801
Health care system
1,718
Altenhilfe
1,578
Ältere Menschen
1,544
Elderly people
1,541
Altersvorsorge
1,415
Retirement provision
1,397
Arbeitszufriedenheit
1,369
Job satisfaction
1,367
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Online availability
All
Undetermined
3,364
Free
1,152
Type of publication
All
Article
6,093
Book / Working Paper
814
Type of publication (narrower categories)
All
Article in journal
5,725
Aufsatz in Zeitschrift
5,725
Aufsatz im Buch
168
Book section
168
research-article
125
Graue Literatur
82
Non-commercial literature
82
Hochschulschrift
67
Conference paper
54
Konferenzbeitrag
54
Arbeitspapier
49
Working Paper
49
Thesis
42
Case study
25
Fallstudie
25
Collection of articles of several authors
19
Sammelwerk
19
Konferenzschrift
10
case-report
10
conceptual-paper
10
Article
9
review-article
9
Aufsatzsammlung
7
Collection of articles written by one author
6
Sammlung
6
Conference proceedings
4
Bibliografie
3
Guidebook
3
Ratgeber
3
review
3
Interview
2
Bibliography
1
Festschrift
1
Forschungsbericht
1
Mehrbändiges Werk
1
Multi-volume publication
1
Reprint
1
Systematic review
1
viewpoint
1
Übersichtsarbeit
1
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Language
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English
6,753
German
135
Undetermined
20
French
1
Italian
1
Author
All
Han, Heesup
39
Mattila, Anna S.
25
Prentice, Catherine
23
Prybutok, Victor R.
22
Sharma, Piyush
21
Usman, Osly
19
Wong, IpKin Anthony
18
Shahin, Arash
15
Söderlund, Magnus
15
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Gustafsson, Anders
13
Bilgihan, Anil
12
Hyun, Sunghyup Sean
12
Jang, Soocheong
12
Grégoire, Yany
11
Sparks, Beverley
11
Torres, Edwin N.
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Barnes, Donald C.
10
Guchait, Priyanko
10
Izogo, Ernest Emeka
10
Ladhari, Riadh
10
Lee, Choong-Ki
10
Prayag, Girish
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sreejesh, S.
10
Su, LuJun
10
Vázquez Casielles, Rodolfo
10
Akroush, Mamoun N.
9
Bujisic, Milos
9
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
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Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
Institut für Lebensmittel und Ressourcenökonomik, Rheinische Friedrich-Wilhelms-Universität Bonn
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Dresden
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
International journal of hospitality management
248
Journal of retailing and consumer services
228
Journal of business research : JBR
157
The journal of services marketing
137
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
109
Journal of hospitality marketing & management
104
Journal of travel and tourism marketing
94
International journal of contemporary hospitality management
92
Services marketing quarterly
83
Tourism management : research, policies, practice
74
Journal of air transport management
67
Service business
62
The TQM journal : the international review of organizational improvement
62
International journal of quality and service sciences
58
Cogent business & management
57
International journal of services and operations management
56
Journal of service research : JSR
56
Total quality management & business excellence
52
International journal of productivity and quality management : IJPQM
51
International journal of quality & reliability management
50
Journal of service management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Asia Pacific journal of marketing and logistics
46
International journal of services, economics and management
45
Managing service quality : MSQ ; an international journal
43
International journal of services and operations management : IJSOM
42
The international journal of bank marketing : IJBM
39
Quality management journal : QMJ
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
36
Journal of Asian finance, economics and business : JAFEB
35
Journal of Services Marketing
34
International journal of electronic marketing and retailing : IJEMR
32
Journal of the Academy of Marketing Science
32
Psychology & marketing
32
Tourism management perspectives : TMP
32
Journal of strategic marketing
31
Journal of service research
30
Journal of service theory and practice : JSTP
29
Journal of hospitality and tourism insights
26
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Source
All
ECONIS (ZBW)
6,718
Other ZBW resources
158
RePEc
20
EconStor
9
BASE
2
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1
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date (oldest first)
1
Hospice informal caregivers' perception of a good death experience : a SERVQUAL analysis
Matthews, Brian L.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 64-77
Persistent link: https://www.econbiz.de/10011804136
Saved in:
2
Structural equation modelling of service quality and corporate image that affect customer satisfaction in private nursing homes in the Bangkok metropolitan region
Satsanguan, Lanchakorn
;
Fongsuwan, Wanno
; …
- In:
Research journal of business management
9
(
2015
)
1
,
pp. 68-87
Persistent link: https://www.econbiz.de/10011413705
Saved in:
3
Implementing CRM in nursing homes : the effects of resident satisfaction
Wang, Mai-ling
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 388-409
Persistent link: https://www.econbiz.de/10009792542
Saved in:
4
The effects of job satisfaction and ethical climate on service quality in elderly care : the case of Taiwan
Chao, Chih-Yang
;
Ku, Pei-Yu
;
Wang, Yi-Ting
;
Lin, Yen-Hui
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 339-352
Persistent link: https://www.econbiz.de/10011558677
Saved in:
5
Informal caring-time and caregiver satisfaction
Marcén, Miriam
;
Molina, José Alberto
- In:
The European journal of health economics : HEPAC ; …
13
(
2012
)
6
,
pp. 683-705
Persistent link: https://www.econbiz.de/10009667413
Saved in:
6
Medicaid waiver personal care services : results of a statewide survey
Glass, Anne P.
;
Roberto, Karen A.
;
Brossoie, Nancy
; …
- In:
Health care financing review
30
(
2008/09
)
2
,
pp. 53-66
Persistent link: https://www.econbiz.de/10003920658
Saved in:
7
Secondary but significant : secondary customers' existence, vulnerability and needs in care services
Leino, Henna M.
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 760-770
Persistent link: https://www.econbiz.de/10011801525
Saved in:
8
Emergent needs of depression care for older adults : evidence from Taiwan
Chao, Chien-lei
;
Hsu, Yen-lien
;
Chang, Hsing-yun
;
Wu, …
- In:
Global journal of business research : GJBR
5
(
2011
)
4
,
pp. 119-129
Persistent link: https://www.econbiz.de/10009012787
Saved in:
9
A descriptive analysis of nursing satisfaction : first-time versus non-first-time medical-surgical patients
Oetker-Black, Sharon
;
Petrochuk, Michael
- In:
Health marketing quarterly
29
(
2012
)
4
,
pp. 303-310
Persistent link: https://www.econbiz.de/10009714050
Saved in:
10
Professional development, target-specific satisfaction, and older nurse retention
Armstrong-Stassen, Marjorie
;
Stassen, Karen
- In:
Career development international : the journal for …
18
(
2013
)
7
,
pp. 673-693
Persistent link: https://www.econbiz.de/10010227431
Saved in:
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