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How shopping mall service quality affects customer loyalty across developing countries : the moderation of the cultural context
Diallo, Mbaye Fall; Sall, Fatou Diop; Djelassi, Souad; … - In: Journal of international marketing 26 (2018) 4, pp. 69-84
Persistent link: https://www.econbiz.de/10011964226
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Fashion effects on customer satisfaction : an analysis of Pakistani sheo industry
Saeed, Munazza; Baig, Aysha Karamat - In: International journal of social entrepreneurship and … 2 (2013) 1, pp. 52-66
Persistent link: https://www.econbiz.de/10009743842
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Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander; Osei, Cosmos Benjamin - In: International journal of services and operations management 33 (2019) 2, pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
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The moderating effects of gender on customer satisfaction and continuance intention in mobile commerce : a UTAUT-based perspective
Marinković, Veljko; Đorđević, Aleksandar; Kalinić, … - In: Technology analysis & strategic management 32 (2020) 3, pp. 306-318
Persistent link: https://www.econbiz.de/10012208986
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Household life cycle : the case of customer satisfaction in restaurants
Erdis, Cindy; Du Toit, Michael - In: International business and economics research journal 13 (2014) 2, pp. 335-343
Persistent link: https://www.econbiz.de/10010362781
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Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts
Veloso, Cláudia Miranda; Sousa, Bruno - In: The international review of retail, distribution and … 32 (2022) 1, pp. 43-58
Persistent link: https://www.econbiz.de/10012873358
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Event quality, perceived value, satisfaction and behavioural intentions in an event context
Armbrecht, John - In: Scandinavian journal of hospitality and tourism 21 (2021) 2, pp. 169-191
Persistent link: https://www.econbiz.de/10012517165
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The effects of corporate social responsibility on consumer loyalty through consumer perceived value
Servera-Francés, David; Piqueras-Tomás, Lidia - In: Economic research 32 (2019) 1,1, pp. 66-84
Persistent link: https://www.econbiz.de/10012387510
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The influence of external and internal factors of consumer behaviour on customer satisfaction and its implication on customer loyalty at Bank XYZ Jakarta, Indonesia
Rushadi - In: International journal of markets and business systems 2 (2016) 4, pp. 309-334
Persistent link: https://www.econbiz.de/10011716080
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Living positive experiences in store : how it influences shopping experience value and satisfaction?
Cachero-Martínez, Silvia; Vázquez Casielles, Rodolfo - In: Journal of business economics and management 18 (2017) 3, pp. 537-553
Persistent link: https://www.econbiz.de/10011721879