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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
82,110
Konsumentenverhalten
79,629
Prozessmanagement
12,532
Business process management
10,813
Theorie
10,684
Theory
10,519
Relationship marketing
9,061
Beziehungsmarketing
9,030
Brand management
7,448
Markenführung
7,407
Brand image
6,611
Markenimage
6,571
Online-Handel
5,460
Kundenzufriedenheit
5,459
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5,449
USA
5,303
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5,059
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4,944
Social Web
4,688
Social web
4,686
Germany
4,632
Service quality
4,484
Dienstleistungsqualität
4,440
Online-Marketing
4,408
Internet marketing
4,398
Brand
4,243
Markenartikel
4,233
Einzelhandel
4,128
Retail trade
4,087
Electronic Commerce
3,767
E-commerce
3,618
Werbewirkung
3,575
Verbraucherverhalten
3,572
Advertising effects
3,537
Experiment
3,360
Emotion
3,167
Advertising
2,993
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2,913
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Han, Heesup
55
Mattila, Anna S.
26
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Söderlund, Magnus
14
Aksoy, Lerzan
13
Gustafsson, Anders
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Qu, Hailin
10
Quach, Sara
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Kim, Woo Gon
9
Larivière, Bart
9
Muskat, Birgit
9
Sparks, Beverley
9
Sreejesh, S.
9
Verhoef, Peter C.
9
Wei, Wei
9
Xu, Xun
9
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9
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Springer-Verlag GmbH
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
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1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
319
International journal of hospitality management
184
Journal of business research : JBR
151
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
58
Tourism management : research, policies, practice
56
The service industries journal
50
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of strategic marketing
39
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
European journal of marketing : EJM
34
International journal of electronic marketing and retailing : IJEMR
34
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
34
The international journal of bank marketing : IJBM
34
Journal of Services Marketing
31
The international review of retail, distribution and consumer research
30
International journal of retail and distribution management
27
Journal of the Academy of Marketing Science
27
The TQM journal : the international review of organizational improvement
27
International journal of quality and service sciences
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Total quality management & business excellence
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
International journal of services and operations management
24
International journal of business information systems : IJBIS
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
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ECONIS (ZBW)
5,454
Other ZBW resources
159
BASE
2
RePEc
1
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1
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
2
Redesigning rewards for improved fairness perception and loyalty
Hareendrakumar VR
;
Subramoniam, Suresh
;
Nizar Hussain, M.
- In:
Vision : the journal of business perspective
24
(
2020
)
4
,
pp. 481-495
Persistent link: https://www.econbiz.de/10012388331
Saved in:
3
The impact of consumer archetypes on online purchase decision-making processes and outcomes : a behavioural process perspective
Karimi, Sahar
;
Holland, Christopher P.
;
Papamichail, Nadia
- In:
Journal of business research : JBR
91
(
2018
),
pp. 71-82
Persistent link: https://www.econbiz.de/10011902819
Saved in:
4
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
5
European industries customer centricity roadmap stage : business process management aspect
Vojvodic, Milomir
;
Hitz, Christian
- In:
Acta oeconomica Pragensia : vědecký časopis Vysoke …
26
(
2018
)
3
,
pp. 47-69
Persistent link: https://www.econbiz.de/10011971092
Saved in:
6
Effective toolbox for lean service implementation
Song, Wenchao
;
Tan, Kim Hua
;
Baranek, Andrej
- In:
International journal of services and standards
5
(
2009
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10003806425
Saved in:
7
Assessing the additional impact of process recovery communications on customer outcomes: a comprehensive service recovery approach
Van Vaerenbergh, Yves
;
Larivière, Bart
;
Vermeir, Iris
-
2009
Persistent link: https://www.econbiz.de/10003854104
Saved in:
8
Designing waits that work
Norman, Donald A.
- In:
MIT sloan management review
50
(
2008/09
)
4
,
pp. 23-28
Persistent link: https://www.econbiz.de/10003884754
Saved in:
9
Integration von Kundenfeedback in die Produktentwicklung zur Optimierung der Kundenzufriedenheit
Schulte, Stefan
-
2006
Persistent link: https://www.econbiz.de/10003417148
Saved in:
10
Prozesse kundenorientiert gestalten : der Weg zur Customer-Driven Company
Meister, Ulla
;
Meister, Holger
-
2010
Persistent link: https://www.econbiz.de/10003915250
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