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Customer satisfaction
Consumer behaviour
83,892
Konsumentenverhalten
81,443
Privater Haushalt
19,898
Household
19,760
Sparen
19,431
Theorie
17,795
Theory
17,427
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17,181
Confidence
16,562
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16,430
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9,188
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8,701
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8,686
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7,694
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7,654
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7,179
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6,821
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6,781
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5,866
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5,859
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5,847
Privater Konsum
5,540
Private consumption
5,533
Experiment
5,305
Social Web
5,169
Social web
5,167
Fiscal policy
4,805
Finanzpolitik
4,794
Service quality
4,694
Online-Marketing
4,664
Schätzung
4,664
Internet marketing
4,654
Dienstleistungsqualität
4,651
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55
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22
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20
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17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
14
Gustafsson, Anders
14
Jang, Soocheong
14
Loureiro, Sandra Maria Correia
14
Söderlund, Magnus
14
Prybutok, Victor R.
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
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12
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11
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11
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11
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11
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10
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10
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10
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10
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10
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10
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9
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9
Carlson, Jamie
9
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9
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9
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National Bureau of Economic Research
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RWTH Aachen
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University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
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Marketing Research Symposium <1977, Bloomington, Ind.>
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1
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1
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Journal of retailing and consumer services
329
International journal of hospitality management
203
Journal of business research : JBR
155
The journal of services marketing
105
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
88
International journal of contemporary hospitality management
78
Cogent business & management
76
Services marketing quarterly
60
Tourism management : research, policies, practice
58
The service industries journal
53
Psychology & marketing
51
Asia Pacific journal of marketing and logistics
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
International journal of electronic marketing and retailing : IJEMR
44
Journal of strategic marketing
44
Service business
43
Journal of service management
42
Journal of service research : JSR
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
The international journal of bank marketing : IJBM
38
Tourism management perspectives : TMP
37
European journal of marketing : EJM
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
Journal of Services Marketing
31
The international review of retail, distribution and consumer research
31
Journal of Islamic marketing
29
The TQM journal : the international review of organizational improvement
29
International journal of services, economics and management
28
Journal of the Academy of Marketing Science
28
International journal of quality and service sciences
27
International journal of retail and distribution management
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
Journal of Asian finance, economics and business : JAFEB
26
Journal of air transport management
26
Journal of hospitality and tourism insights
26
Total quality management & business excellence
26
International journal of business information systems : IJBIS
25
International journal of retail & distribution management
25
International journal of services and operations management
24
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ECONIS (ZBW)
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Other ZBW resources
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2
RePEc
1
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1
The differential effects of online peer review and expert review on service evaluations : the roles of
confidence
and information convergence
Keh, Hean Tat
;
Sun, Jin
- In:
Journal of service research : JSR
21
(
2018
)
4
,
pp. 474-489
Persistent link: https://www.econbiz.de/10011951812
Saved in:
2
Assessing the effects of service variability on consumer
confidence
and behavior
Voorhees, Clay M.
;
Beck, Jonathan M.
;
Randhawa, Praneet
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012592947
Saved in:
3
The effects of corporate social responsibility on consumer loyalty through consumer perceived value
Servera-Francés, David
;
Piqueras-Tomás, Lidia
- In:
Economic research
32
(
2019
)
1,1
,
pp. 66-84
Persistent link: https://www.econbiz.de/10012387510
Saved in:
4
Household
life cycle : the case of customer satisfaction in restaurants
Erdis, Cindy
;
Du Toit, Michael
- In:
International business and economics research journal
13
(
2014
)
2
,
pp. 335-343
Persistent link: https://www.econbiz.de/10010362781
Saved in:
5
Attitudes as a basis for brand relationships : the roles of elaboration, metacognition, and bias correction
Wegener, Duane T.
;
Sawicki, Vanessa
;
Petty, Richard E.
- In:
Handbook of brand relationships
,
(pp. 283-304)
.
2009
Persistent link: https://www.econbiz.de/10003915624
Saved in:
6
The effect of trust, customer satisfaction and image on customers' loyalty in Islamic banking sector
Hoq, Mohammad Ziaul
;
Sultana, Nigar
;
Amin, Muslim
- In:
South Asian journal of management : SAJM
17
(
2010
)
1
,
pp. 70-93
Persistent link: https://www.econbiz.de/10003979690
Saved in:
7
Does involvement matter in online shopping satisfaction and trust?
Martín, Sonia San
;
Camarero, Carmen
;
José, Rebeca San
- In:
Psychology & marketing
28
(
2011
)
2
,
pp. 145-167
Persistent link: https://www.econbiz.de/10008858092
Saved in:
8
Customers' purchasing criticality and post-service failure recovery satisfaction and restoration of trust of an online customer segment : an exploratory study
Butaney, Gul T.
;
Shekhar, Vaibhav
;
Butaney, Bhupin
- In:
The journal of current research in global business : JCRGB
14
(
2011
)
21
,
pp. 68-74
Persistent link: https://www.econbiz.de/10008860141
Saved in:
9
The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction
Walsh, Gianfranco
;
Mitchell, Vincent-Wayne
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 838-859
Persistent link: https://www.econbiz.de/10003989148
Saved in:
10
The effect of perceived trust on electronic commerce : shopping online for tourism products and services in South Korea
Kim, Myung-ja
;
Chung, Namho
;
Lee, Choong-Ki
- In:
Tourism management : research, policies, practice
32
(
2011
)
2
,
pp. 256-265
Persistent link: https://www.econbiz.de/10008797577
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