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Patient satisfaction and change in medical care provider : a longitudinal study
Marquis, M. Susan; Davies, Allyson Ross; Ware jr., John E. - 1982
Persistent link: https://www.econbiz.de/10000011500
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Medical insurance and expenditure thresholds for Vietnamese patient satisfaction with healthcare services
Quan Hoang Vuong; Vuong, Thu-Trang - 2016
Persistent link: https://www.econbiz.de/10011716073
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Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens; Beierlein, Andrea - In: Journal of service management 34 (2023) 3, pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
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Reverse compassion : value-in-use and value-in-context of healthcare services during crisis
De Rosis, Sabina; Gilmore, Kendall Jamieson; Nuti, Sabina - In: The TQM journal : the international review of … 35 (2023) 9, pp. 332-351
Persistent link: https://www.econbiz.de/10014460350
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Service recommendations and customer evaluations in the international marketplace : cultural and situational contingencies
Alden, Dana; He, Yi; Chen, Qimei - In: Journal of business research : JBR 63 (2010) 1, pp. 38-44
Persistent link: https://www.econbiz.de/10003909526
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Exploring the role of IND-COL as a moderator in the comprehensive service evaluation model
Sharma, Piyush; Chen, Ivy S. N.; Luk, Sherriff T. K. - In: Journal of international consumer marketing 24 (2012) 1/2, pp. 129-142
Persistent link: https://www.econbiz.de/10009545340
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The role of patient satisfaction in hospitals' medicare reimbursements
Liu, Lu; Gauri, Dinesh Kumar; Jindal, Rupinder P. - In: Journal of public policy & marketing 40 (2021) 4, pp. 558-570
Persistent link: https://www.econbiz.de/10012660199
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The effect of patient quality measurements and HCAHPS patient satisfaction on hospital reimbursements
Chen, Hui-Chuan; Cates, Tommy; Taylor, Monty - In: Human systems management : HSM 42 (2023) 4, pp. 419-433
Persistent link: https://www.econbiz.de/10014342107
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The Role of Patient Satisfaction in Hospitals’ Medicare Reimbursements
Liu, Lu; Gauri, Dinesh K.; Jindal, Rupinder Paul - 2022
Medicare uses a pay-for-performance program to reimburse hospitals. One of the key input measures in the performance formula is patient satisfaction with their hospital care. Physicians and hospitals, however, have raised concerns especially about questions related to patient satisfaction with...
Persistent link: https://www.econbiz.de/10014256368
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Measuring customer service in a private hospital
Bisschoff, Christo; Clapton, Hannes - In: Problems and perspectives in management : PPM ; … 12 (2014) 4, pp. 43-54
Persistent link: https://www.econbiz.de/10010511554