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Customer retention by banks in New Zealand

Cohen, David; Gan, Christopher; Hua Hwa Au Yong; Chong, … - In: Banks and bank systems : international research journal 2 (2007) 1, pp. 40-55

Persistent link: https://www.econbiz.de/10003863115

Mobile communications : a comprehensive hierarchical modelling approach

Clemens, Michael Daniel; Shu, Xin; Gan, Christopher - In: Asia Pacific journal of marketing and logistics 26 (2014) 1, pp. 114-146

Persistent link: https://www.econbiz.de/10010247504

Synthesizing the effects of service quality, value, and customer satisfaction on behavioral intentions in the motel industry : an empirical analysis

Clemes, Michael D.; Gan, Christopher; Ren, Min - In: Journal of hospitality & tourism research : JHTR ; the … 35 (2011) 4, pp. 530-568

Persistent link: https://www.econbiz.de/10009385336

An empirical analysis of customer satisfaction in international air travel

Clemes, Michael D.; Gan, Christopher; Kao, Tzu-Hui; … - In: Innovative marketing : IM 4 (2008) 2, pp. 49-62

Persistent link: https://www.econbiz.de/10003801278

Customer loyalty to Islamic banks : evidence from Indonesia

Fianto, Bayu Arie; Gan, Christopher; Widiastuti, Tika; … - In: Cogent business & management 7 (2020) 1, pp. 1-27

This study identifies determinants of customer loyalty to Islamic banking in Indonesia using a structural equation model (SEM) and confirmatory factor analysis (CFA). Data of 362 respondents from two cities of East Java Indonesia have been used to determine the factors of customer loyalty of...

Persistent link: https://www.econbiz.de/10012655131

Holistic tourist experience in halal tourism evidence from Indonesian domestic tourists

Suhartanto, Dwi; Gan, Christopher; Andrianto, Tomy; … - In: Tourism management perspectives : TMP 40 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10013209348

Mobile communications: a comprehensive hierarchical modelling approach

Daniel Clemes, Michael; Shu, Xin; Gan, Christopher - In: Asia Pacific Journal of Marketing and Logistics 26 (2014) 1, pp. 114-146

Purpose – Global mobile communication is one of the most dynamic and important service markets. Several researchers suggest using a theoretical approach to develop a much deeper insight into key marketing constructs such as service quality, customer perceived value, customer satisfaction,...

Persistent link: https://www.econbiz.de/10014675103