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~subject:"Customer satisfaction"
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Customer satisfaction
Relationship marketing
26,267
Beziehungsmarketing
25,593
Personalmanagement
22,394
Human Resource Management
22,238
Job satisfaction
13,691
Arbeitszufriedenheit
12,980
Arbeitskräfte
9,804
Leistungsmotivation
9,492
Consumer behaviour
9,485
Konsumentenverhalten
9,450
Work motivation
9,126
Workforce
9,022
Arbeitsverhalten
8,512
Work behaviour
8,416
Deutschland
8,203
Germany
7,183
Theorie
6,357
Kundenzufriedenheit
6,301
Theory
6,190
Interne Kommunikation
5,665
Internal communication
5,656
USA
4,812
Service quality
4,644
Dienstleistungsqualität
4,615
Mitarbeiterbindung
4,474
Employee retention
4,471
United States
4,466
Führungsstil
3,926
Leadership style
3,900
Personalpolitik
3,460
Organizational behaviour
3,298
Verhalten in Organisationen
3,270
Human resource management
3,057
Motivation
3,055
Unternehmenskultur
2,860
Brand management
2,853
Markenführung
2,851
Corporate culture
2,799
Unternehmenserfolg
2,661
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1,102
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3
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Fallstudie
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Sammelwerk
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German
355
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2
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Han, Heesup
34
Homburg, Christian
23
Svensson, Göran
22
Mattila, Anna S.
21
Prentice, Catherine
21
Evanschitzky, Heiner
17
Mittal, Vikas
17
Wong, IpKin Anthony
17
Gil Saura, Irene
15
Aksoy, Lerzan
14
Bilgihan, Anil
14
Gustafsson, Anders
14
Hyun, Sunghyup Sean
14
Barnes, Donald C.
13
Usman, Osly
13
Kim, Wansoo
12
Klaus, Philipp
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Wieseke, Jan
12
Balaji, M. S.
11
Bang, Nguyen
11
Blut, Markus
11
Keiningham, Timothy
11
Loureiro, Sandra Maria Correia
11
Park, Jungkun
11
Quach, Sara
11
Roberts-Lombard, Mornay
11
So, Kevin Kam Fung
11
Söderlund, Magnus
11
Töpfer, Armin
11
Van Vaerenbergh, Yves
11
Bruhn, Manfred
10
Lee, Choong-Ki
10
McColl-Kennedy, Janet R.
10
Ringle, Christian M.
10
Ahn, Jiseon
9
Casidy, Riza
9
Gong, Taeshik
9
Grégoire, Yany
9
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Springer Fachmedien Wiesbaden
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Harvard Graduate School of Business Administration
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National Bureau of Economic Research
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A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
Conference Board
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Eric Cuvillier <Firma>
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Jacobs Verlag
1
Ludwig-Maximilians-Universität München
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Dresden
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
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Journal of retailing and consumer services
269
International journal of hospitality management
191
Journal of business research : JBR
160
The journal of services marketing
121
Journal of hospitality marketing & management
77
The service industries journal
69
International journal of contemporary hospitality management
65
Journal of travel and tourism marketing
65
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
65
Tourism management : research, policies, practice
65
Cogent business & management
49
Services marketing quarterly
49
Journal of service research : JSR
47
Journal of service management
45
Service business
44
Journal of strategic marketing
42
Industrial marketing management : the international journal for industrial and high-tech firms
41
Asia Pacific journal of marketing and logistics
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
Journal of the Academy of Marketing Science
37
The TQM journal : the international review of organizational improvement
37
The international journal of bank marketing : IJBM
37
The journal of business & industrial marketing
35
Psychology & marketing
33
International journal of electronic customer relationship management : IJECRM
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic marketing and retailing : IJEMR
30
Journal of hospitality and tourism insights
30
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
International journal of quality and service sciences
28
Journal of service research
28
Total quality management & business excellence
28
European journal of marketing : EJM
27
Journal of retailing
27
Journal of Asian finance, economics and business : JAFEB
25
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
International journal of services and operations management : IJSOM
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
The international review of retail, distribution and consumer research
24
Tourism management perspectives : TMP
24
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ECONIS (ZBW)
6,289
Other ZBW resources
63
BASE
1
EconStor
1
RePEc
1
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1
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
2
The COVID-19 impact on employee performance and satisfaction : a moderated moderated-mediation conditional model of job crafting and employee engagement
Nagarajan, Rajbarath
;
Swamy, Ravikumar Alagiri
;
Reio, …
- In:
Human resource development international : HRDI
25
(
2022
)
5
,
pp. 600-630
Persistent link: https://www.econbiz.de/10013492905
Saved in:
3
Nonlinear effects of employee engagement and satisfaction on turnover intention
Oh, Haemoon
;
Jeong, Miyoung
;
Shin, Hyejo Hailey
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
7
,
pp. 2410-2436
Persistent link: https://www.econbiz.de/10014314785
Saved in:
4
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
5
Relationship between employees engagement and satisfaction at ideal fasterner India private limited
Valliappan, M.
;
Preethi, R. V. Snigdha
- In:
International journal of economic research
12
(
2015
)
2
,
pp. 399-404
Persistent link: https://www.econbiz.de/10011419839
Saved in:
6
Corporate volunteering : a case study centred on the motivations, satisfaction and happiness of company employees
Paço, Arminda M. Finisterra do
;
Nave, Ana Cláudia
- In:
Employee relations
35
(
2013
)
5
,
pp. 547-559
Persistent link: https://www.econbiz.de/10009792078
Saved in:
7
Sense of calling and career satisfaction of hotel frontline employees : mediation through knowledge sharing with organizational members
Lee, Kyoung-Joo
- In:
International journal of contemporary hospitality management
28
(
2016
)
2
,
pp. 346-365
Persistent link: https://www.econbiz.de/10011459840
Saved in:
8
Satisfaction with HR practices and employee performance : a moderated mediation model of engagement and health
Stirpe, Luigi
;
Profili, Silvia
;
Sammarra, Alessia
- In:
European management journal
40
(
2022
)
2
,
pp. 295-305
Persistent link: https://www.econbiz.de/10013198097
Saved in:
9
Main factors affecting employee satisfaction and its impact on overall organisational performance
Chatzoglou, Prodromos D.
;
Diamantidis, Anastasios D.
; …
- In:
International journal of business performance …
25
(
2024
)
4
,
pp. 457-491
Persistent link: https://www.econbiz.de/10015063095
Saved in:
10
The contribution of client embeddedness to an employee's employment experience
Treuren, Gerrit J. M.
;
Halvorsen, Beni
- In:
International journal of manpower
37
(
2016
)
6
,
pp. 989-1003
Persistent link: https://www.econbiz.de/10011624720
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