//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Which type of M&A makes an acq...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Restaurant industry
85
Gastronomie
84
USA
73
United States
73
Consumer behaviour
60
Konsumentenverhalten
59
Hotel industry
33
Hotellerie
33
Kundenzufriedenheit
22
Franchising
20
Dienstleistungsqualität
18
Firm performance
18
Service quality
18
Unternehmenserfolg
18
Brand image
13
Markenimage
13
Beziehungsmarketing
12
Gastgewerbe
12
Hospitality industry
12
Relationship marketing
12
Theorie
12
Theory
12
Advertising effects
11
Diversification
11
Holiday behaviour
11
Urlaubsverhalten
11
Werbewirkung
11
Beschwerdemanagement
10
Complaint management
10
Diversifikation
10
Börsenkurs
9
Share price
9
Tourism industry
9
Tourismuswirtschaft
9
Corporate finance
8
Emotion
8
Profitability
8
Rentabilität
8
Tourism marketing
8
more ...
less ...
Online availability
All
Undetermined
9
Type of publication
All
Article
22
Type of publication (narrower categories)
All
Article in journal
22
Aufsatz in Zeitschrift
22
Language
All
English
22
Author
All
Jang, Soocheong
21
Ha, Jooyeon
4
Kim, DongHee
2
Kim, Heewon
2
Kim, Jong-hyeong
2
Liu, Yinghua
2
Namkung, Young
2
Byun, Jaemun
1
Chiang, Lanlung
1
Han, Heesup
1
Hur, Jungyun
1
Ju, Yongwook
1
Kim, Jong-Hyeong
1
Mun, Sung Gyun
1
Park, Eunhye Olivia
1
Park, Jeong-yeol
1
Park, Kwangmin
1
Ryu, Kisang
1
Tang, Liang
1
Woo, Linda
1
more ...
less ...
Published in...
All
International journal of hospitality management
14
International journal of contemporary hospitality management
4
Journal of hospitality marketing & management
1
Service business
1
The journal of services marketing
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Source
All
ECONIS (ZBW)
22
Showing
1
-
10
of
22
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast-casual restaurant industry
Ryu, Kisang
;
Han, Heesup
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 416-432
Persistent link: https://www.econbiz.de/10003976234
Saved in:
2
Effects of service quality and food quality : the moderating role of atmospherics in an ethnic restaurant segment
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 520-529
Persistent link: https://www.econbiz.de/10003983180
Saved in:
3
Perceived values, satisfaction, and behavioral intentions : the role of familiarity in Korean restaurants
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
29
(
2010
)
1
,
pp. 2-13
Persistent link: https://www.econbiz.de/10003963778
Saved in:
4
Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
Saved in:
5
Perceptions of Chinese restaurants in the US : what affects customer satisfaction and behavioral intentions?
Liu, Yinghua
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 338-348
Persistent link: https://www.econbiz.de/10003855796
Saved in:
6
The effects of international fairness on satisfaction and behavioral intentions : mature versus non-mature customers
Namkung, Young
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 397-405
Persistent link: https://www.econbiz.de/10003855821
Saved in:
7
Effects of authentic atmospherics in ethnic restaurants : investigating Chinese restaurants
Jang, Soocheong
;
Liu, Yinghua
;
Namkung, Young
- In:
International journal of contemporary hospitality management
23
(
2011
)
5
,
pp. 662-680
Persistent link: https://www.econbiz.de/10009267063
Saved in:
8
Variety seeking in restaurant choice and its drivers
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
32
(
2013
),
pp. 155-168
Persistent link: https://www.econbiz.de/10009717654
Saved in:
9
Why do customers switch? : more satiated or less satisfied
Park, Jeong-yeol
;
Jang, Soocheong
- In:
International journal of hospitality management
37
(
2014
),
pp. 159-170
Persistent link: https://www.econbiz.de/10010354187
Saved in:
10
Website processing fluency : its impacts on information trust, satisfaction, and destination attitude
Tang, Liang
;
Jang, Soocheong
;
Chiang, Lanlung
- In:
Tourism analysis : an interdisciplinary tourism & …
19
(
2014
)
1
,
pp. 111-116
Persistent link: https://www.econbiz.de/10010360847
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->