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Kundenzufriedenheit : Verfahren zur Messung der Indifferenzzone

Bartikowski, Boris - 2002

Persistent link: https://www.econbiz.de/10001656652

Patient satisfaction on hospital care services : a study with specific reference to beneficiaries of community-based health insurance schemes in India

Sumathi G. N.; Elango, J.; Thenmozhi, M. - In: International journal of services and operations … 46 (2023) 4, pp. 560-583

Persistent link: https://www.econbiz.de/10015062956

Convenience, satisfaction, and post-purchase behavior in India's health insurance market

Mathur, Tanuj; Das, Gurudas; Paul, Ujjwal Kanti - In: Journal of global marketing 29 (2016) 1/5, pp. 218-232

Persistent link: https://www.econbiz.de/10011654401

Effects of perceived cost, service quality, and customer satisfaction on health insurance service continuance

Abu-Salim, Taghreed; Onyia, Okey Peter; Harrison, Tina; … - In: Journal of financial services marketing : JFSM 22 (2017) 4, pp. 173-186

Persistent link: https://www.econbiz.de/10011815909

Assessing the antecedents of customer loyalty on healthcare insurance products : service quality, perceived value embedded model

Fattah, Fadi Abdel Muniem Abdel; Muhammad Sabbir Rahman; … - In: Journal of industrial engineering and management : JIEM 8 (2015) 5, pp. 1639-1660

Purpose: This research aim to investigate the influence of service quality attributes towards customers' loyalty on health insurance products. In addition, this research also tested the mediation role of perceived value in between service quality and customers' loyalty on health insurance...

Persistent link: https://www.econbiz.de/10011916017