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Customer satisfaction
Consumer behaviour
83,815
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20,547
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20,429
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17,894
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15,294
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4,872
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4,860
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4,803
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4,756
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4,528
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4,525
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4,492
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55
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18
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17
Prayag, Girish
16
Gil Saura, Irene
15
Hyun, Sunghyup Sean
15
Söderlund, Magnus
15
Aksoy, Lerzan
14
Gustafsson, Anders
14
Loureiro, Sandra Maria Correia
14
Jang, Soocheong
13
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13
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12
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12
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12
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12
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11
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11
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11
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10
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10
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10
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10
Qu, Hailin
10
Quach, Sara
10
Sreejesh, S.
10
Torres, Edwin N.
10
Amin, Muslim
9
Chua, Bee-Lia
9
Evanschitzky, Heiner
9
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9
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
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University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
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Journal of retailing and consumer services
331
International journal of hospitality management
203
Journal of business research : JBR
155
The journal of services marketing
105
Journal of hospitality marketing & management
96
Journal of travel and tourism marketing
87
International journal of contemporary hospitality management
81
Cogent business & management
74
Tourism management : research, policies, practice
63
Services marketing quarterly
58
Psychology & marketing
54
The service industries journal
52
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Journal of service management
44
International journal of electronic marketing and retailing : IJEMR
43
Service business
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Journal of service research : JSR
42
Journal of strategic marketing
42
Tourism management perspectives : TMP
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international review of retail, distribution and consumer research
35
European journal of marketing : EJM
34
Journal of Services Marketing
34
The international journal of bank marketing : IJBM
34
International journal of retail & distribution management
30
Journal of retailing
30
Journal of the Academy of Marketing Science
29
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
28
The TQM journal : the international review of organizational improvement
28
International journal of quality and service sciences
27
International journal of retail and distribution management
27
International journal of services, economics and management
27
Journal of Islamic marketing
27
Journal of air transport management
27
Total quality management & business excellence
27
Journal of Asian finance, economics and business : JAFEB
25
Journal of hospitality and tourism insights
25
International journal of business information systems : IJBIS
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ECONIS (ZBW)
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1
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
2
Discernible impact of augmented reality on retail customer's experience, satisfaction and willingness to buy
Poushneh, Atieh
;
Vasquez-Parraga, Arturo Z.
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 229-234
Persistent link: https://www.econbiz.de/10011629060
Saved in:
3
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
4
Modelling the determinants of a simulated experience in a virtual retail store and users' product purchasing intentions
Papagiannidis, Savvas
;
Pantano, Eleonora
;
See-to, Eric W. K.
- In:
Journal of marketing management : MM
29
(
2013
)
13/14
,
pp. 1462-1492
Persistent link: https://www.econbiz.de/10010230176
Saved in:
5
Determinants of customer experience, satisfaction and willingness to purchase from virtual tour of a retail store
Bhatnagar, Swati
;
Yadav, Rajan
- In:
International journal of management practice : IJMP
16
(
2023
)
1
,
pp. 38-58
Persistent link: https://www.econbiz.de/10014315776
Saved in:
6
Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? : a multi-channel view
Hung, Shiu-Wan
;
Cheng, Min-Jhih
;
Chiu, Pei-Chun
- In:
Service business
13
(
2019
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10011965788
Saved in:
7
Exploring information technology success of augmented reality retail applications in retail food chain
Chiu, Candy Lim
;
Ho, Han Chiang
;
Yu, Tiancheng
;
Liu, Yijun
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012581894
Saved in:
8
A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers
Piyathasanan, Bhuminan
;
Mathies, Christine
;
Wetzels, Martin
- In:
International journal of electronic commerce : IJEC
19
(
2014/2015
)
2
,
pp. 126-158
Persistent link: https://www.econbiz.de/10011433898
Saved in:
9
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
10
The impact of user perceptions of AR on purchase intention of location-based AR navigation systems
Jung, Timothy
;
Bae, Sujin
;
Moorhouse, Natasha
;
Kwon, Ohbyung
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012581917
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