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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
82,481
Konsumentenverhalten
80,000
Einzelhandel
17,735
Retail trade
15,133
Theorie
10,749
Theory
10,560
Relationship marketing
9,460
Beziehungsmarketing
9,429
Brand management
7,773
Markenführung
7,729
Brand image
6,755
Markenimage
6,719
Online-Handel
6,213
Online retailing
6,197
USA
6,022
Deutschland
5,955
Kundenzufriedenheit
5,739
United States
5,672
Social Web
5,442
Social web
5,438
Germany
5,007
Online-Marketing
4,759
Internet marketing
4,742
Service quality
4,674
Dienstleistungsqualität
4,622
Electronic Commerce
4,586
Innovation adoption
4,583
Innovationsakzeptanz
4,530
Brand
4,420
Markenartikel
4,420
E-commerce
4,406
Werbewirkung
3,676
Advertising effects
3,638
Verbraucherverhalten
3,593
Experiment
3,519
Pricing strategy
3,373
Preismanagement
3,368
Emotion
3,247
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3,145
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Han, Heesup
55
Mattila, Anna S.
27
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Söderlund, Magnus
15
Gil Saura, Irene
14
Loureiro, Sandra Maria Correia
14
Aksoy, Lerzan
13
Gustafsson, Anders
13
Jang, Soocheong
13
Mittal, Vikas
13
Balaji, M. S.
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Wu, Luorong
12
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Bang, Nguyen
10
Barnes, Donald C.
10
Keiningham, Timothy
10
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10
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10
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10
Quach, Sara
10
Sajad Rezaei
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Amin, Muslim
9
Chua, Bee-Lia
9
Evanschitzky, Heiner
9
Frank, Björn
9
Hsu, Maxwell K.
9
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9
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9
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9
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9
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9
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Springer Fachmedien Wiesbaden
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Georg-August-Universität Göttingen
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
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1
Technische Universität Dresden
1
Technische Universität Hamburg
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
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Journal of retailing and consumer services
331
International journal of hospitality management
186
Journal of business research : JBR
157
The journal of services marketing
104
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
87
International journal of contemporary hospitality management
78
Cogent business & management
75
Tourism management : research, policies, practice
59
Services marketing quarterly
58
The service industries journal
56
Psychology & marketing
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Asia Pacific journal of marketing and logistics
47
Journal of service management
42
Service business
42
Journal of service research : JSR
41
Journal of strategic marketing
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Tourism management perspectives : TMP
37
International journal of electronic marketing and retailing : IJEMR
35
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
European journal of marketing : EJM
34
Journal of Services Marketing
34
The international journal of bank marketing : IJBM
34
The international review of retail, distribution and consumer research
34
International journal of retail & distribution management
30
Journal of retailing
28
Journal of the Academy of Marketing Science
28
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
International journal of business information systems : IJBIS
26
International journal of quality and service sciences
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of Asian finance, economics and business : JAFEB
25
Total quality management & business excellence
25
Journal of Islamic marketing
24
Journal of hospitality and tourism insights
24
Journal of vacation marketing
24
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ECONIS (ZBW)
5,730
Other ZBW resources
170
BASE
2
RePEc
2
EconStor
1
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1
Exploring information technology success of augmented reality
retail
applications in
retail
food chain
Chiu, Candy Lim
;
Ho, Han Chiang
;
Yu, Tiancheng
;
Liu, Yijun
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012581894
Saved in:
2
Quality dimensions of augmented reality-based mobile apps for smart-tourism and its impact on customer satisfaction & reuse intention
Anand, Komal
;
Arya, Vikas
;
Suresh, Sheena
;
Sharma, Anshuman
- In:
Tourism planning & development
20
(
2023
)
2
,
pp. 236-259
Persistent link: https://www.econbiz.de/10014235316
Saved in:
3
The impact of user perceptions of AR on purchase intention of location-based AR navigation systems
Jung, Timothy
;
Bae, Sujin
;
Moorhouse, Natasha
;
Kwon, Ohbyung
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012581917
Saved in:
4
Customer inspiration in the augmented reality online shopping context : antecedents and consequences
Kasamani, Tamara
;
Abass, Alaa
;
Mostapha, Nahale
- In:
Middle East journal of management : MEJM
10
(
2023
)
5
,
pp. 551-573
Persistent link: https://www.econbiz.de/10014424528
Saved in:
5
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
6
Discernible impact of augmented reality on
retail
customer's experience, satisfaction and willingness to buy
Poushneh, Atieh
;
Vasquez-Parraga, Arturo Z.
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 229-234
Persistent link: https://www.econbiz.de/10011629060
Saved in:
7
Designing augmented reality services for enhanced customer experiences in
retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
8
Modelling services continuance intention : evidence from apps stores
Sze Ling Ng
;
Sajad Rezaei
;
Naser Valaei
;
Iranmanesh, …
- In:
Asia-Pacific journal of business administration
16
(
2024
)
2
,
pp. 256-281
Persistent link: https://www.econbiz.de/10014514411
Saved in:
9
Understanding restaurant clients' intention to use mobile applications : a comparative study of France and Russia
Kondrateva, Galina
;
Ammi, Chantal
;
Baudier, Patricia
- In:
Journal of global information management : an official …
28
(
2020
)
3
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012304221
Saved in:
10
Examining the influence of antecedents of continuous intention to use an informational app : the role of perceived usefulness and perceived ease of use
Gupta, Priyanka
;
Prashar, Sanjeev
;
Vijay, T. Sai
; …
- In:
International journal of business information systems : …
36
(
2021
)
2
,
pp. 270-287
Persistent link: https://www.econbiz.de/10012506885
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