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Queuing system for different classes of customers

Alotaibi, Youseef; Liu, Fei - In: International journal of business information systems : … 13 (2013) 4, pp. 418-434

Persistent link: https://www.econbiz.de/10010231405

A empirical study of a novel managing customer power model and business performance in the mobile service industry

Alotaibi, Youseef; Liu, Fei - In: Business process management journal 20 (2014) 6, pp. 816-843

Persistent link: https://www.econbiz.de/10010432347

An empirical study of a novel managing customer power model and business performance in the mobile service industry

Alotaibi, Youseef; Liu, Fei - In: Business Process Management Journal 20 (2014) 6, pp. 816-843

Purpose – The purpose of this paper is to investigate the impact of dividing the companies’ customers into different priority groups to be served according to their payment history and feedback on the business performance areas: service quality (SQ), business process time (BPT), business...

Persistent link: https://www.econbiz.de/10014688509

Using machine learning to explore the determinants of service satisfaction with online healthcare platforms during the COVID-19 pandemic

Liu, Chengyu; Li, Yan; Fang, Mingjie; Liu, Feng - In: Service business 17 (2023) 2, pp. 449-476

Persistent link: https://www.econbiz.de/10014333823

Consumers' paradoxical motives of co-creation : from self-service technology to crowd-sourcing platform

Wang, Xueqin; Wong, Yiik Diew; Liu, Feng; Yuen, Kum Fai - In: Technological forecasting & social change : an … 197 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10014468826