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~subject:"Customer satisfaction"
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Subject
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Customer satisfaction
Consumer behaviour
83,619
Konsumentenverhalten
81,169
Relationship marketing
26,372
Beziehungsmarketing
25,697
Qualitätsmanagement
16,908
Quality management
15,223
Theorie
13,094
Theory
12,906
Brand management
8,603
Markenführung
8,549
Kundenzufriedenheit
8,486
Service quality
8,403
Dienstleistungsqualität
8,336
Deutschland
7,684
Brand image
7,215
Markenimage
7,169
Germany
7,150
USA
6,671
United States
6,339
Online-Handel
6,085
Online retailing
6,070
Social Web
5,894
Social web
5,891
Internationales Marketing
5,821
International marketing
5,721
Online-Marketing
5,355
Internet marketing
5,334
Electronic Commerce
4,752
Einzelhandel
4,707
Retail trade
4,661
Marketingmanagement
4,635
E-commerce
4,607
Brand
4,603
Marketing management
4,594
Markenartikel
4,589
Werbewirkung
3,772
Advertising effects
3,732
Verbraucherverhalten
3,596
Experiment
3,544
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4,256
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1,416
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7,509
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1,207
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5
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1
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Graue Literatur
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41
Fallstudie
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33
Sammelwerk
33
Aufsatzsammlung
31
Ratgeber
18
conceptual-paper
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16
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10
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10
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9
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8,293
German
423
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5
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2
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1
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Han, Heesup
66
Mattila, Anna S.
33
Homburg, Christian
24
Prentice, Catherine
23
Svensson, Göran
22
Usman, Osly
21
Hyun, Sunghyup Sean
20
Wong, IpKin Anthony
20
Aksoy, Lerzan
19
Bilgihan, Anil
19
Gustafsson, Anders
19
Prayag, Girish
19
Jang, Soocheong
18
Gil Saura, Irene
17
Prybutok, Victor R.
17
Mittal, Vikas
16
Ryu, Kisang
16
Balaji, M. S.
15
Loureiro, Sandra Maria Correia
15
Shahin, Arash
15
Keiningham, Timothy
14
Roschk, Holger
14
Söderlund, Magnus
14
Barnes, Donald C.
13
Kim, Wansoo
13
Klaus, Philipp
13
Amin, Muslim
12
Bang, Nguyen
12
Blut, Markus
12
Chua, Bee-Lia
12
Lee, Choong-Ki
12
McColl-Kennedy, Janet R.
12
Qu, Hailin
12
Quach, Sara
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Wu, Luorong
12
Evanschitzky, Heiner
11
Hsu, Maxwell K.
11
Huber, Frank
11
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Springer Fachmedien Wiesbaden
8
Harvard Graduate School of Business Administration
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
IPRI International Performance Research Institute
1
Institute of Leadership and Management <London>
1
International Conference on Services Management <North Cyprus)>
1
Jacobs Verlag
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nomos Verlagsgesellschaft
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Tartu Ülikool
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
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Published in...
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Journal of retailing and consumer services
368
International journal of hospitality management
253
Journal of business research : JBR
199
The journal of services marketing
148
Journal of hospitality marketing & management
118
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
107
Journal of travel and tourism marketing
105
International journal of contemporary hospitality management
100
Tourism management : research, policies, practice
91
The service industries journal
90
Cogent business & management
86
Services marketing quarterly
70
The TQM journal : the international review of organizational improvement
63
Service business
62
Asia Pacific journal of marketing and logistics
61
International journal of productivity and quality management : IJPQM
59
Journal of service research : JSR
58
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
Psychology & marketing
57
Journal of strategic marketing
56
Journal of service management
54
Total quality management & business excellence
50
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
48
International journal of electronic marketing and retailing : IJEMR
45
The international journal of bank marketing : IJBM
45
European journal of marketing : EJM
44
Tourism management perspectives : TMP
44
Journal of air transport management
43
Industrial marketing management : the international journal for industrial and high-tech firms
41
Journal of the Academy of Marketing Science
41
International journal of quality & reliability management
40
International journal of quality and service sciences
39
International journal of services and operations management
39
International journal of services, economics and management
39
The journal of business & industrial marketing
39
The international review of retail, distribution and consumer research
37
International journal of electronic customer relationship management : IJECRM
36
Journal of Asian finance, economics and business : JAFEB
36
International journal of business information systems : IJBIS
35
Journal of Services Marketing
35
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Source
All
ECONIS (ZBW)
8,468
Other ZBW resources
247
BASE
3
RePEc
3
EconStor
1
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1
Integrating customer clustering and
QFD
to improve and develop services : a case study
Lalvand, Neda
;
Owlia, Mohammad Saleh
- In:
International journal of business innovation and …
35
(
2024
)
2
,
pp. 219-237
Persistent link: https://www.econbiz.de/10015076199
Saved in:
2
Integrating Kano's model into quality function deployment to facilitate decision analysis : a case study at a medium enterprise of export garment manufacturer in Bali
Oey, Elia
;
Gabriella, Eunike
- In:
International journal of productivity and quality …
29
(
2020
)
4
,
pp. 483-501
Persistent link: https://www.econbiz.de/10012200655
Saved in:
3
Application of quality function deployment for the design and development of a lathe machine
Jagdeep Singh
;
Harwinder Singh
;
Gandhi, Surjit Kumar
- In:
International journal of management concepts and …
11
(
2018
)
3
,
pp. 239-269
Persistent link: https://www.econbiz.de/10011961127
Saved in:
4
A quality-based customer service system approach
Leão, Nilson Cibério de Araújo
;
Melo, Fagner José …
- In:
International journal of services and operations …
45
(
2023
)
4
,
pp. 484-513
Persistent link: https://www.econbiz.de/10014364435
Saved in:
5
A customer oriented systematic framework to extract business strategy in Indian electricity services
Satapathy, Suchismita
;
Mishra, Pravudatta
- In:
Journal of industrial engineering international
9
(
2013
),
pp. 1-18
electricity service, This paper has designed a framework by
QFD
by measuring service quality of electricity utility sector in ANN …
Persistent link: https://www.econbiz.de/10010225059
Saved in:
6
Quantification and integration of Kano's model into
QFD
for optimising product design
Ji, Ping
;
Jin, Jian
;
Wang, Ting
;
Chen, Yizeng
- In:
International journal of production research
52
(
2014
)
21
,
pp. 6335-6348
Persistent link: https://www.econbiz.de/10010457241
Saved in:
7
Incorporating the "valued opinion of internal and external customer (VOICE)" for product quality improvement
Sharma, Jitendra Kumar
- In:
Indian journal of economics & business : IJEB
17
(
2018
)
2
,
pp. 393-400
Persistent link: https://www.econbiz.de/10012650171
Saved in:
8
Design of TSSFD technique and its application study in a traditional pump manufacturing company
Thirunavukkarasu, V.
;
Devadasan, S. R.
- In:
International journal of applied management science : IJAMS
14
(
2022
)
2
,
pp. 136-159
Persistent link: https://www.econbiz.de/10013252825
Saved in:
9
Combined analysis of service expectations and perceptions in lodging industry through quality function deployment
Kurtulmuşiğlu, Feride Bahar
;
Pakdil, Fatma
- In:
Total quality management & business excellence : an …
28
(
2017
)
12
,
pp. 1393-1413
Persistent link: https://www.econbiz.de/10011781640
Saved in:
10
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
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