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~subject:"Customer satisfaction"
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Customer satisfaction
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42
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35
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34
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31
Wong, IpKin Anthony
31
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29
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28
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27
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27
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26
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26
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25
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25
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23
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22
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21
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Nomos Verlagsgesellschaft
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
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IGI Global
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RWTH Aachen
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2
HAL
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Harvard Graduate School of Business Administration
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ISM University of Management and Economics
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Information Resources Management Association
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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Academy of Marketing
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Adolf Würth GmbH & Co. KG
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Allgemeiner Deutscher Automobil-Club
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American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutsches Forschungsinstitut für Öffentliche Verwaltung Speyer
1
Deutschland / Bundesamt für Naturschutz
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Journal of retailing and consumer services
422
International journal of hospitality management
378
Journal of business research : JBR
301
The journal of services marketing
191
Journal of Services Marketing
183
Tourism management : research, policies, practice
177
The service industries journal
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
154
International journal of contemporary hospitality management
141
European Journal of Marketing
108
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
International Journal of Bank Marketing
104
Cogent business & management
103
Services marketing quarterly
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88
Journal of air transport management
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The TQM journal : the international review of organizational improvement
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Asia Pacific journal of marketing and logistics
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Service business
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
80
International Journal of Contemporary Hospitality Management
79
International journal of productivity and quality management : IJPQM
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Journal of service management
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of strategic marketing
69
International journal of quality and service sciences
67
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of services and operations management
63
International Journal of Quality & Reliability Management
62
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
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European journal of marketing : EJM
59
International journal of quality & reliability management
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Journal of Asian finance, economics and business : JAFEB
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ECONIS (ZBW)
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Other ZBW resources
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RePEc
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EconStor
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BASE
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USB Cologne (EcoSocSci)
5
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1
A study on factors influencing consumer perception on general
insurance
Krishnamoorthy, D.
;
Jayakumar, Sandra K
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 842-848
Persistent link: https://www.econbiz.de/10012542551
Saved in:
2
ANN, QFD and ISM approach for framing electricity utility service in
India
for consumer satisfaction
Satapathy, Suchismita
- In:
International journal of services and operations management
18
(
2014
)
4
,
pp. 404-428
Persistent link: https://www.econbiz.de/10010474466
Saved in:
3
Analysing relationship among service quality, satisfaction and loyalty in internet banking : a study from
India
Mishra, Sita
- In:
International journal of electronic finance : IJEF
8
(
2014
)
1
,
pp. 57-73
Persistent link: https://www.econbiz.de/10010499839
Saved in:
4
Determinants of consumer retention strategies for telecom service industry in Central
India
Sharma, Vinod
;
Joseph, Sunny
;
Poulose, Jeanne
- In:
Problems and perspectives in management : PPM ; …
16
(
2018
)
2
,
pp. 306-320
Persistent link: https://www.econbiz.de/10011986317
Saved in:
5
The antecedents of rural customers' satisfaction and loyalty regarding mobile banking services during the COVID-19 pandemic in
India
Verma, Saurabh
;
Gupta, Mamta
;
Biswas, Anandita
- In:
International journal of business forecasting and …
9
(
2024
)
2
,
pp. 197-212
Persistent link: https://www.econbiz.de/10014512030
Saved in:
6
Navigating consumer preferences : an examination of organized retail satisfaction in a South Indian locale
Kumar, S.
;
Guru, G. Bala Deva
;
Sridharan, P.
- In:
South Asian journal of management : SAJM
31
(
2024
)
1
,
pp. 130-147
Persistent link: https://www.econbiz.de/10014634805
Saved in:
7
Omnichannel retailing : does it empower consumers and influence patronage?
Mishra, Sita
;
Malhotra, Gunjan
;
Arora, Vibha
; …
- In:
International journal of retail and distribution management
50
(
2022
)
2
,
pp. 229-250
Persistent link: https://www.econbiz.de/10013397937
Saved in:
8
Measuring customer experience in bancassurance : an empirical study
Choudhury, Mousumi
;
Singh, Ranjit
;
Saikia, Hemanta
- In:
Market : review for marketing theory and practice
28
(
2016
)
1
,
pp. 47-62
Persistent link: https://www.econbiz.de/10011708923
Saved in:
9
Evaluation of the influence of a chosen element of
insurance
companies' employees behaviour on specific aspects of customer relations management
Grzebieniak, Andrzej
- In:
Olsztyn economic journal
8
(
2013
)
2
,
pp. 177-187
Persistent link: https://www.econbiz.de/10010506161
Saved in:
10
Role of employee responsiveness towards customer affective commitment and customer satisfaction in VUCA environment : a study on
insurance
segment
Paposa, Kamalpreet Kaur
;
Paposa, Sukhvinder Singh
- In:
International journal of public sector performance …
13
(
2024
)
2
,
pp. 178-189
Persistent link: https://www.econbiz.de/10015070787
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