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Customer satisfaction
Consumer behaviour
83,602
Konsumentenverhalten
81,152
Privater Haushalt
19,876
Household
19,738
Theorie
15,290
Privater Konsum
15,217
Private consumption
15,180
Theory
15,089
Relationship marketing
9,097
Beziehungsmarketing
9,063
USA
8,169
United States
7,838
Brand management
7,593
Markenführung
7,545
Correlation
7,000
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6,746
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6,701
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6,648
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6,211
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5,705
Online-Handel
5,671
Online retailing
5,661
Kundenzufriedenheit
5,580
Estimation
5,578
Germany
5,534
Social Web
4,843
Social web
4,841
Online-Marketing
4,543
Internet marketing
4,532
Service quality
4,483
Dienstleistungsqualität
4,437
Brand
4,348
Markenartikel
4,338
Einzelhandel
4,231
Retail trade
4,188
Experiment
3,681
Electronic Commerce
3,656
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3,655
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Han, Heesup
55
Mattila, Anna S.
26
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
14
Gustafsson, Anders
14
Söderlund, Magnus
14
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Prybutok, Victor R.
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Keiningham, Timothy
11
Liu, Chih-Hsing
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Blut, Markus
10
Kim, Jinkyung Jenny
10
Qu, Hailin
10
Quach, Sara
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Ha, Hong Youl
9
Hsu, Maxwell K.
9
Kim, Woo Gon
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Sparks, Beverley
9
Sreejesh, S.
9
Torres, Edwin N.
9
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Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
323
International journal of hospitality management
199
Journal of business research : JBR
151
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
58
Tourism management : research, policies, practice
58
The service industries journal
51
Psychology & marketing
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Asia Pacific journal of marketing and logistics
47
International journal of electronic marketing and retailing : IJEMR
42
Journal of strategic marketing
41
Service business
41
Journal of service management
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
European journal of marketing : EJM
34
The international journal of bank marketing : IJBM
34
Journal of Services Marketing
32
The international review of retail, distribution and consumer research
31
The TQM journal : the international review of organizational improvement
28
International journal of quality and service sciences
27
International journal of retail and distribution management
27
International journal of services, economics and management
26
Journal of Islamic marketing
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of the Academy of Marketing Science
26
Total quality management & business excellence
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of hospitality and tourism insights
25
International journal of business information systems : IJBIS
24
Journal of retailing
24
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ECONIS (ZBW)
5,575
Other ZBW resources
165
BASE
2
RePEc
1
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1
Buying marital bliss : time-saving purchases promote relationship satisfaction
Whillans, Ashley V.
;
Pow, Jessie
;
Norton, Michael I.
-
2018
Persistent link: https://www.econbiz.de/10011929070
Saved in:
2
Household
life cycle : the case of customer satisfaction in restaurants
Erdis, Cindy
;
Du Toit, Michael
- In:
International business and economics research journal
13
(
2014
)
2
,
pp. 335-343
Persistent link: https://www.econbiz.de/10010362781
Saved in:
3
"Radio oder Schiebedach?" : Wirkung von mentalen Budgets auf das individuelle Produktwahlverhalten
Polak, Benjamin
;
Herrmann, Andreas
;
Heitmann, Mark
; …
- In:
Schmalenbachs Zeitschrift für betriebswirtschaftliche …
61
(
2009
)
7
,
pp. 783-803
Persistent link: https://www.econbiz.de/10003900808
Saved in:
4
Customer satisfaction and consumer
expenditure
in selected European countries
Yeung, Matthew C. H.
;
Ramasamy, Bala
;
Chen, Junsong
; …
- In:
International journal of research in marketing : IJRM ; …
30
(
2013
)
4
,
pp. 406-416
Persistent link: https://www.econbiz.de/10010223383
Saved in:
5
Background and dimensions of consumption experience in Brazilian hotels
Ladeira, Wagner Junior
;
Costa, Gustavo
;
Santini, …
- In:
Tourism and hospitality research : the surrey quarterly …
12
(
2012
)
4
,
pp. 215-227
Persistent link: https://www.econbiz.de/10010203095
Saved in:
6
Exploring the link between customer experience-loyalty-consumer spend
Srivasta, Mala
;
Kaul, Dimple
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 277-286
Persistent link: https://www.econbiz.de/10011528711
Saved in:
7
Tourists'
expenditure
behaviour : the influence of satisfaction and the dependence of spending categories
Disegna, Marta
;
Osti, Linda
- In:
Tourism economics : the business and finance of tourism …
22
(
2016
)
1
,
pp. 5-30
Persistent link: https://www.econbiz.de/10011546284
Saved in:
8
Bringing them back to spend more : student foodservice experiences to satisfy their taste buds
Ali, Faizan
;
Ryu, Kisang
- In:
Young consumers : insight and ideas for responsible …
16
(
2015
)
2
,
pp. 235-248
Persistent link: https://www.econbiz.de/10011382852
Saved in:
9
The impact of service quality and customer satisfaction on consumer spending in wineries
Lee, Kyuho
;
Madanoglu, Melih
;
Ha, Inhyuck
;
Fritz, Anisya
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 248-260
Persistent link: https://www.econbiz.de/10012483671
Saved in:
10
Macromarketing metrics of consumer well-being : an update
Sirgy, M. Joseph
- In:
Journal of macromarketing
41
(
2021
)
1
,
pp. 124-131
Persistent link: https://www.econbiz.de/10012485422
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