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Customer satisfaction
Consumer behaviour
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Konsumentenverhalten
80,396
Theorie
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Theory
9,264
Relationship marketing
9,102
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9,056
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4,889
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4,772
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4,584
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4,566
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4,556
Service quality
4,428
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4,374
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4,364
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4,350
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4,199
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4,174
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Han, Heesup
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16
Prayag, Girish
16
Hyun, Sunghyup Sean
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14
Gustafsson, Anders
14
Söderlund, Magnus
14
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13
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
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11
Liu, Chih-Hsing
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
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10
Blut, Markus
10
Kim, Jinkyung Jenny
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Qu, Hailin
10
Quach, Sara
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Kim, Woo Gon
9
Muskat, Birgit
9
Prashar, Sanjeev
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Sparks, Beverley
9
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
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Journal of retailing and consumer services
320
International journal of hospitality management
199
Journal of business research : JBR
152
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
73
Tourism management : research, policies, practice
59
Services marketing quarterly
58
Psychology & marketing
50
The service industries journal
50
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
42
Journal of strategic marketing
41
Service business
41
Journal of service management
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of Services Marketing
33
The international review of retail, distribution and consumer research
31
International journal of quality and service sciences
27
International journal of retail and distribution management
27
Journal of the Academy of Marketing Science
27
The TQM journal : the international review of organizational improvement
27
International journal of services, economics and management
26
Journal of Islamic marketing
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of hospitality and tourism insights
25
Total quality management & business excellence
25
European Journal of Marketing
24
International journal of business information systems : IJBIS
24
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ECONIS (ZBW)
5,552
Other ZBW resources
167
BASE
3
RePEc
1
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1
A netnographic and regression approach to study customer skepticism towards online travel companies
Kumar, Apoorva
;
Garga, Pawan
- In:
Manthan : journal of commerce and management
7
(
2020
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10012291504
Saved in:
2
Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers
Gursoy, Dogan
;
Cai, Ruiying
;
Anaya, Gerardo Joel
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10011761812
Saved in:
3
Exploring dimensions of the customer experience at budget hotels during the COVID-19 pandemic : a
netnography
approach
Girija, Smitha
;
Sharma, Devika Rani
;
Kaushal, Vaishali
- In:
Qualitative market research : an international journal
26
(
2023
)
4
,
pp. 320-344
Persistent link: https://www.econbiz.de/10014338500
Saved in:
4
Consumer anger: a label in search of meaning
Antonetti, Paolo
- In:
European journal of marketing : EJM
50
(
2016
)
9/10
,
pp. 1602-1628
Persistent link: https://www.econbiz.de/10011616837
Saved in:
5
Consumers
and services
Gabbott, Mark
;
Hogg, Gillian
-
1998
Persistent link: https://www.econbiz.de/10000643442
Saved in:
6
Effects of store attributes on retail patronage behaviors : evidence from activewear specialty stores
Chang, Hyo Jung
;
Cho, Hyeon Jeong
;
Turner, Thomas
; …
- In:
Journal of fashion marketing and management
19
(
2015
)
2
,
pp. 136-153
Persistent link: https://www.econbiz.de/10011316426
Saved in:
7
The role of shopping sophistication in creating satisfying purchase outcomes
Newell, Stephen J.
;
Wu, Bob T.
;
Titus, Philip A.
; …
- In:
American journal of business : applying research to …
26
(
2011
)
2
,
pp. 129-144
Persistent link: https://www.econbiz.de/10009419278
Saved in:
8
Investigating the wellness tourism factors in hot spring hotel customer service
Chen, Kaung-hwa
;
Chang, Feng-hsiang
;
Wu, Chihkang
- In:
International journal of contemporary hospitality management
25
(
2013
)
7
,
pp. 1092-1114
Persistent link: https://www.econbiz.de/10010194874
Saved in:
9
The influence of
consumers
' cognitive and psychographic traits on perceived deception : a comparison between online and offline retailing contexts
Riquelme, Isabel P.
;
Román, Sergio
- In:
Journal of business ethics : JOBE
119
(
2014
)
3
,
pp. 405-422
Persistent link: https://www.econbiz.de/10010341702
Saved in:
10
A theoretical analysis for the effect of increasing partitioning of preference structures on satisfaction with decision making
Kira, Mohamed Ihab
- In:
International journal of happiness and development
2
(
2015
)
4
,
pp. 303-330
Persistent link: https://www.econbiz.de/10011527460
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