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Customer satisfaction
Job satisfaction
13,764
Arbeitszufriedenheit
12,840
Employee retention
6,504
Mitarbeiterbindung
6,497
Uganda
6,093
Arbeitsverhalten
3,003
Work behaviour
2,997
Training
2,955
Human Resource Management
2,475
Personalmanagement
2,469
Leistungsmotivation
2,428
Work motivation
2,414
job satisfaction
1,973
Workforce
1,905
Arbeitskräfte
1,901
Führungsstil
1,705
Leadership style
1,703
Arbeitsmobilität
1,640
training
1,632
Labour mobility
1,621
Organizational behaviour
1,438
Satisfaction
1,427
Verhalten in Organisationen
1,414
banking sector
1,306
Zufriedenheit
1,290
Deutschland
1,208
Arbeitspsychologie
1,187
Arbeitsbedingungen
1,173
Working conditions
1,162
Organizational psychology
1,160
Banking sector
1,156
Job performance
1,156
Germany
1,155
Stress
1,135
Arbeitsleistung
1,133
Corporate culture
1,127
Kundenzufriedenheit
1,115
Unternehmenskultur
1,100
Work stress
1,051
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Online availability
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Undetermined
583
Free
212
Type of publication
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Article
998
Book / Working Paper
163
Type of publication (narrower categories)
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Article in journal
912
Aufsatz in Zeitschrift
912
Aufsatz im Buch
38
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38
Graue Literatur
36
Non-commercial literature
36
Arbeitspapier
31
Working Paper
31
research-article
30
Hochschulschrift
16
Thesis
13
Conference paper
12
Konferenzbeitrag
12
Case study
7
Fallstudie
7
case-report
7
review
4
Collection of articles of several authors
2
Collection of articles written by one author
2
Guidebook
2
Ratgeber
2
Sammelwerk
2
Sammlung
2
Konferenzschrift
1
conceptual-paper
1
non-article
1
review-article
1
viewpoint
1
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Language
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English
1,119
German
42
Undetermined
1
Author
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Svensson, Göran
11
Stock-Homburg, Ruth
7
Evanschitzky, Heiner
6
Homburg, Christian
6
Lee, Wang-Sheng
6
Frey, Regina Viola
5
Fuchs, Gerhard
5
McKinnish, Terra G.
5
Schüller, Anne M.
5
Söderlund, Magnus
5
Wieseke, Jan
5
Wong, IpKin Anthony
5
Briggs, Elten
4
Gazzoli, Gabriel
4
Guchait, Priyanko
4
Han, Heesup
4
Kantabutra, Sooksan
4
Karatepe, Osman M.
4
Ladeira, Wagner Junior
4
Lee, Choong-Ki
4
Mittal, Vikas
4
Pantouvakis, Angelos
4
Petrick, James F.
4
Santini, Fernando de Oliveira
4
Aksoy, Lerzan
3
Allenby, Greg M.
3
Alrawadieh, Zaid
3
Altinay, Levent
3
Avery, Gayle C.
3
Balaji, M. S.
3
Bouranta, Nancy
3
Chadi, Adrian
3
Chen, Chun-Chu
3
Cooil, Bruce
3
Foster, Gigi
3
Gomes, Daniel Roque
3
Guglielmetti Mugion, Roberta
3
Gursoy, Dogan
3
Hancer, Murat
3
Hetschko, Clemens
3
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Jacobs Verlag
1
National Bureau of Economic Research
1
Published in...
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International journal of hospitality management
47
Journal of business research : JBR
25
Journal of retailing and consumer services
20
Journal of hospitality marketing & management
17
Tourism management : research, policies, practice
17
The journal of services marketing
16
International journal of contemporary hospitality management
14
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
Journal of vocational behavior
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
The journal of business & industrial marketing
10
The service industries journal
10
Journal of service management
9
Journal of travel and tourism marketing
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Services marketing quarterly
9
International journal of services and operations management : IJSOM
8
Global business and finance review
7
International journal of quality and service sciences
7
Journal of business ethics : JOBE
7
Journal of hospitality and tourism insights
7
Journal of service research : JSR
7
The TQM Magazine
7
International journal of business excellence
6
International review on public and non-profit marketing
6
Tourism analysis : an interdisciplinary tourism & hospitality journal
6
Career development international : the journal for executive, consultants, academics and individuals
5
Cogent business & management
5
European journal of marketing : EJM
5
Health care management review : HCM review
5
Human Resource Management International Digest
5
International Journal of Quality & Reliability Management
5
International business and economics research journal
5
Journal of Asian finance, economics and business : JAFEB
5
Journal of business and psychology
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Journal of management research
5
Journal of marketing
5
Journal of the Academy of Marketing Science
5
Personnel review
5
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Source
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ECONIS (ZBW)
1,115
Other ZBW resources
45
RePEc
1
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1
Developing and validating critical success factors of TQM implementation in MSMEs of Punjab in India
Manhas, Vishal Kumar
;
Gupta, Parmarth
;
Gupta, Himanshu
- In:
International journal of Indian culture and business …
11
(
2015
)
4
,
pp. 405-421
Persistent link: https://www.econbiz.de/10011588615
Saved in:
2
The influences of internal marketing on service excellence of hotel businesses in Thailand
Saknarong, Atchareeya
;
Ooncharoen, Nantana
; …
- In:
Journal of international business and economics : JIBE
13
(
2013
)
4
,
pp. 67-94
Persistent link: https://www.econbiz.de/10010241894
Saved in:
3
Impact of total quality services on financial performance : role of service profit chain
Jyoti, Jeevan
;
Kour, Sumeet
;
Sharma, Jyoti
- In:
Total quality management & business excellence : an …
28
(
2017
)
8
,
pp. 897-929
Persistent link: https://www.econbiz.de/10011977067
Saved in:
4
The impact of employee satisfaction on employee intention to leave : a case study analysis
Lai Wan Hooi
;
Pang Yoon Leong
- In:
Journal for international business and entrepreneurship …
8
(
2015
)
3
,
pp. 281-299
Persistent link: https://www.econbiz.de/10011526758
Saved in:
5
Job satisfaction as a mediator of the relationship between service quality and organisational commitment in higher education : an empirical study of faculty and administration staf...
Trivellas, Panagiotis
;
Santouridis, Ilias
- In:
Total quality management & business excellence : an …
27
(
2016
)
1/2
,
pp. 169-183
Persistent link: https://www.econbiz.de/10011555773
Saved in:
6
The effects of internal marketing on job satisfaction and organizational commitment in Taipei sports centers
Chiu, Weisheng
;
Cho, Nam-heung
;
Won, Doyeon
- In:
Journal of global scholars of marketing science : …
24
(
2014
)
2
,
pp. 206-222
Persistent link: https://www.econbiz.de/10010408208
Saved in:
7
Quantity, quality, and satisfaction with mentoring : what matters most?
Xu, Xiaohong
;
Payne, Stephanie C.
- In:
Journal of career development
41
(
2014
)
6
,
pp. 507-525
Persistent link: https://www.econbiz.de/10010461114
Saved in:
8
Service improvement in Hong Kong retail banking through satisfied and committed employees
Wong, Macy
;
Cheung, Ronnie
- In:
International journal of process management and …
4
(
2014
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10010390789
Saved in:
9
Application of in-group identification to organizations : a study of the impact of self-investment and self-definition on key organizational outcomes
Snyder, Jason L.
;
Cistulli, Mark D.
- In:
International journal of business communication : IJBC …
58
(
2021
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10012607264
Saved in:
10
Correlates of pay satisfaction with employee performance : patterns of influence on bank managers
Arockiam, A. Peter
;
Banerjee, Shivaji
;
Roy, Shaunak
- In:
Business analyst : a refereed journal of Shri Ram …
39
(
2018
)
1
,
pp. 99-121
Persistent link: https://www.econbiz.de/10012391010
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