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Perceived service quality models : are they still relevant?
Polyakova, Olga; Mirza, Mohammed - In: The marketing review 15 (2015) 1, pp. 59-82
Persistent link: https://www.econbiz.de/10011407082
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Do offline factors trigger customers' appetite for online continual usage? : a study of online reservation in the airline industry
Al-Hawari, Mohd Ahmad; Mouakket, Samar - In: Asia Pacific journal of marketing and logistics 24 (2012) 4, pp. 640-657
Persistent link: https://www.econbiz.de/10009659848
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Self-service technology versus traditional service : examining cognitive factors In the purchase of the airline ticket
López-Bonilla, Jesús Manuel; López Bonilla, Luis Miguel - In: Journal of travel and tourism marketing 30 (2013) 5/6, pp. 497-508
Persistent link: https://www.econbiz.de/10010199555
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Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese; Basak, Ecem; Calisir, Fethi - In: Journal of air transport management 53 (2016), pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
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An exploratory examination of additional ground access trips generated by airport 'meeter-greeters'
Budd, Thomas - In: Journal of air transport management 53 (2016), pp. 242-251
Persistent link: https://www.econbiz.de/10011546547
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Understanding Customers' Evaluations Through Mining Airline Reviews
Yakut, Ibrahim - 2020
investigate customer review data for in-flight services of airline companies and draw customer models with respect to such data …
Persistent link: https://www.econbiz.de/10012824003
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Predicting airline passengers' loyalty using artificial neural network theory
Singh, Balgopal - In: Journal of air transport management 94 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012591801
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Variations in airline passenger expectation of service quality across the globe
Punel, Aymeric; Hassan, Lama Al Hajj; Ermagun, Alireza - In: Tourism management : research, policies, practice 75 (2019), pp. 491-508
Persistent link: https://www.econbiz.de/10012063714
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Cultural biases in word-of-mouth recommendation : a twelve country study in the airline services industry
Messner, Wolfgang - In: Journal of customer behaviour 17 (2018) 4, pp. 279-305
Persistent link: https://www.econbiz.de/10012050901
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Image congruity as a tool for traveler retention : a comparative analysis on South Korean full-service and low-cost airlines
Han, Heesup; Koo, Bonhak; Hyun, Sunghyup Sean - In: Journal of travel and tourism marketing 37 (2020) 3, pp. 347-360
Persistent link: https://www.econbiz.de/10012289336