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Quality management principles and benefits of their implementation in central banks
Luburić, Radoica - In: Journal of central banking theory and practice 4 (2015) 3, pp. 91-121
Persistent link: https://www.econbiz.de/10011373211
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The transformative professor: adapting and fostering positive change
Kovoor-Misra, Sarah - In: Journal of management inquiry 29 (2020) 2, pp. 154-158
Persistent link: https://www.econbiz.de/10012183191
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Utilizing and managing commerce and services online
Khosrowpour, Mehdi (contributor) - 2007
"This book provides comprehensive coverage and understanding of the social, cultural, organizational, and cognitive impacts of e-commerce technologies and advances in organizations around the world. E-commerce strategic management, leadership, organizational behavior, development, and employee...
Persistent link: https://www.econbiz.de/10003383475
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"How may I help you?" : improving telephone customer service in a medical clinic setting
Slowiak, Julie M. - In: Journal of organizational behavior management 34 (2014) 1, pp. 39-51
Persistent link: https://www.econbiz.de/10010355168
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Managing engagement behaviors in a network of customers and stakeholders : evidence from the nursing home sector
Verleye, Katrien; Gemmel, Paul; Rangarajan, Deva - In: Journal of service research : JSR 17 (2014) 1, pp. 68-84
Persistent link: https://www.econbiz.de/10010356882
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How uncivil customers corrode the relationship between frontline employees and retailers
Gaucher, Benoît; Chebat, Jean-Charles - In: Journal of retailing and consumer services 46 (2019), pp. 1-10
Persistent link: https://www.econbiz.de/10011980754
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Reenergizing through angel customers : cross-cultural validation of customer-driven employee citizenship behavior
Ma, Emily Jintao; Wang, Yao-Chin; Qu, Hailin - In: The Cornell hospitality quarterly 63 (2022) 3, pp. 334-349
Persistent link: https://www.econbiz.de/10013387202
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How do customer-related characteristics influence frontline bank employees' boundary spanning behaviors?
Lee, Myoung-Soung; Yoo, Jaewon - In: International journal of bank marketing 41 (2023) 7, pp. 1945-1973
Persistent link: https://www.econbiz.de/10014470760
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Organizational survival
Ballon, Robert J. - In: Japanese management : the search for a new balance …, (pp. 55-77). 2005
Persistent link: https://www.econbiz.de/10003278805
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To avoid organizational crises, unlearn
Starbuck, William H.; Nystrom, Paul C. - In: Organizational realities : studies of strategizing and …, (pp. 159-170). 2006
Persistent link: https://www.econbiz.de/10003338769