Narrow search
Showing 1 - 4 of 4
Cover Image
Emotional intelligence in front-line/back-office employee relationships
Kearney, Treasa; Walsh, Gianfranco; Barnett, Willy; … - In: The journal of services marketing 31 (2017) 2, pp. 185-199
Persistent link: https://www.econbiz.de/10011654735
Cover Image
Customer response toward employees' emotional labor in service industry settings
Gong, Taeshik; Park, Jungkun; Hyun, Hyowon - In: Journal of retailing and consumer services 52 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012132182
Cover Image
"Seize the deal, or return it losing your free gift" : the effect of a gift-with-purchase promotion on product return intention
Lee, Shinhyoung; Yi, Youjae - In: Psychology & marketing 34 (2017) 3, pp. 249-263
Persistent link: https://www.econbiz.de/10011658370
Cover Image
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye; Yi, Youjae - In: Psychology & marketing 40 (2023) 7, pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940