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Customer service
Customer satisfaction
15,537
Kundenzufriedenheit
13,881
Versicherung
9,334
Insurance
9,222
Service quality
6,507
Dienstleistungsqualität
6,319
Consumer behaviour
5,901
Konsumentenverhalten
5,739
Relationship marketing
5,697
Beziehungsmarketing
5,654
Theory
3,034
Theorie
3,033
Deutschland
1,950
Germany
1,807
Economics of insurance
1,664
Versicherungsökonomik
1,664
USA
1,348
United States
1,306
customer satisfaction
1,298
Satisfaction
1,124
Bank
1,063
Arbeitszufriedenheit
1,057
Job satisfaction
1,057
Online retailing
1,051
Online-Handel
1,051
Kundenservice
1,025
Versicherungswirtschaft
1,024
Versicherungsmarkt
1,005
Risikomanagement
973
Qualitätsmanagement
964
Risikomodell
940
Risk model
940
Quality management
934
Insurance market
901
Holiday behaviour
891
Urlaubsverhalten
891
Electronic Commerce
888
Risk management
881
India
873
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932
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3
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19
Graue Literatur
13
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13
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7
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5
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5
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4
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Ratgeber
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4
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3
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999
German
82
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2
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Gustafsson, Anders
9
Van Vaerenbergh, Yves
9
Mattila, Anna S.
7
Shin, Hyunju
7
Barnes, Donald C.
6
Collier, Joel E.
6
Gouthier, Matthias
6
Sharma, Piyush
6
Söderlund, Magnus
6
Dagger, Tracey S.
5
Gruber, Thorsten
5
Larivière, Bart
5
McColl-Kennedy, Janet R.
5
Miao, Li
5
Stauss, Bernd
5
Baker, Melissa A.
4
Edvardsson, Bo
4
Gelbrich, Katja
4
Hinterhuber, Hans H.
4
Medler-Liraz, Hana
4
Sirianni, Nancy J.
4
Tam, Jackie L. M.
4
Torres, Edwin N.
4
Tronvoll, Bård
4
Witell, Lars
4
Alkire, Linda
3
Beatty, Sharon E.
3
Bonfanti, Angelo
3
Borghi, Matteo
3
Brady, Michael K.
3
Cambra-Fierro, Jesús
3
Casidy, Riza
3
Chiguvi, Douglas
3
David, Meredith E.
3
De Keyser, Arne
3
Fan, Alei
3
Fu, Xiaoxiao
3
Georgiev, Marin
3
Gremler, Dwayne D.
3
Grewal, Dhruv
3
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All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Conference Board
1
Deutscher Universitäts-Verlag GmbH
1
Forschungsstelle Automobilwirtschaft <Bamberg>
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Harvard Graduate School of Business Administration
1
Institute of Leadership and Management <London>
1
Universität Rostock
1
Verband Deutscher Maschinen- und Anlagenbau
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
48
The journal of services marketing
46
International journal of hospitality management
45
Journal of business research : JBR
36
Journal of service research
19
Journal of service research : JSR
18
The service industries journal
14
International journal of contemporary hospitality management
13
Journal of hospitality marketing & management
13
Journal of service theory and practice
13
Journal of Services Marketing
11
Journal of service management
11
Services marketing quarterly
11
Service business
10
The TQM journal : the international review of organizational improvement
10
Journal of retailing
9
Journal of service theory and practice : JSTP
9
International journal of business and economics
8
Managing service quality : MSQ ; an international journal
8
Psychology & marketing
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Tourism management : research, policies, practice
8
European journal of marketing
7
Journal of air transport management
7
Journal of the Academy of Marketing Science
7
Cogent business & management
6
European journal of marketing : EJM
6
International journal of production economics
6
International journal of quality and service sciences
6
International journal of services and operations management
6
International journal of services, economics and management
6
Journal of travel and tourism marketing
6
The Cornell hospitality quarterly
6
Asia Pacific journal of marketing and logistics
5
European research studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of productivity and quality management : IJPQM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Marketing letters : a journal of research in marketing
5
The international review of retail, distribution and consumer research
5
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Source
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ECONIS (ZBW)
1,027
Other ZBW resources
52
RePEc
2
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1
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1
Die Internationalisierung des Wettbewerbs verlangt neue Wege im Versicherungs- und Finanzmanagement
Hesse, Helmut
;
Keppler, Horst
- In:
Neue Wege des Versicherungsmanagements : Festschrift …
,
(pp. 211-225)
.
1997
Persistent link: https://www.econbiz.de/10001297918
Saved in:
2
Unit-level linkages between employee commitment to the organization, customer service delivery and customer satisfaction
Conway, Neil
;
Briner, Rob B.
- In:
The international journal of human resource management
26
(
2015
)
16
,
pp. 2039-2061
Persistent link: https://www.econbiz.de/10011337704
Saved in:
3
A conceptual model for proactive-interactive customer complaint management systems
Atlikhan, Atefeh
;
Albadvi, Amir
;
Ghapanchi, Amir Hossein
- In:
International journal of business information systems : …
13
(
2013
)
4
,
pp. 490-503
Persistent link: https://www.econbiz.de/10010231390
Saved in:
4
Role of trust and customer loyalty in reducing perceived security risk in internet banking
Mann, Bikram Jit Singh
;
Sahni, Sunpreet Kaur
- In:
International journal of electronic business
10
(
2013
)
4
,
pp. 331-354
Persistent link: https://www.econbiz.de/10009790705
Saved in:
5
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
Saved in:
6
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
7
Assessing the influence of economic and customer experience factors on service purchase behaviors
Kumar, V.
;
Umashankar, Nita
;
Kim, Kihyun Hannah
; …
- In:
Marketing science : the marketing journal of the …
33
(
2014
)
5
,
pp. 673-692
Persistent link: https://www.econbiz.de/10010468408
Saved in:
8
Post-service recovery customer satisfaction in Indian retail banking : a qualitative perspective
Mandal, Pratap Chandra
- In:
International journal of financial services management …
8
(
2015
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011407241
Saved in:
9
Customer satisfaction : role of customer service, innovation, and price in the laundry industry in Ghana
Amoako, George Kofi
- In:
Journal of African business
23
(
2022
)
1
,
pp. 146-164
Persistent link: https://www.econbiz.de/10012821570
Saved in:
10
Impact of service recovery, customer satisfaction, and corporate image on customer loyalty
Zaid, Sudirman
;
Palilati, Alida
;
Madjid, Rahmat
;
Bua, …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 961-970
Persistent link: https://www.econbiz.de/10012692597
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