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~subject:"Customer service"
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Marketing issues : who is the...
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Customer service
Relationship marketing
26,216
Beziehungsmarketing
25,542
Consumer behaviour
9,008
Konsumentenverhalten
8,975
Customer satisfaction
5,455
Kundenzufriedenheit
5,414
Service quality
3,944
Dienstleistungsqualität
3,933
Brand management
2,649
Markenführung
2,646
Deutschland
2,435
Germany
2,392
Theorie
2,265
Theory
2,260
Lieferantenmanagement
2,179
Supplier relationship management
2,178
Social Web
2,074
Social web
2,073
Marketingmanagement
2,032
Marketing management
2,019
Brand image
1,917
Markenimage
1,912
Electronic Commerce
1,702
E-commerce
1,652
Online-Marketing
1,631
Internet marketing
1,612
Kundenwert
1,482
Kundenintegration
1,462
Customer integration
1,461
Customer value
1,455
Vertrauen
1,392
Confidence
1,388
Einzelhandel
1,346
Retail trade
1,338
Brand
1,285
Markenartikel
1,270
Online-Handel
1,254
Online retailing
1,248
Kundenservice
1,133
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Undetermined
475
Free
119
Type of publication
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Article
850
Book / Working Paper
289
Journal
6
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Article in journal
746
Aufsatz in Zeitschrift
746
Aufsatz im Buch
90
Book section
90
Hochschulschrift
57
Thesis
52
Graue Literatur
29
Non-commercial literature
29
Collection of articles of several authors
27
Sammelwerk
27
Aufsatzsammlung
22
Ratgeber
17
Arbeitspapier
16
Guidebook
16
Working Paper
16
Case study
15
Fallstudie
15
Lehrbuch
11
Textbook
11
Handbook
9
Handbuch
9
Bibliografie enthalten
8
Bibliography included
8
research-article
7
Collection of articles written by one author
3
Konferenzschrift
3
Sammlung
3
Accompanied by computer file
2
Amtsdruckschrift
2
Conference paper
2
Elektronischer Datenträger als Beilage
2
Government document
2
Konferenzbeitrag
2
Aufgabensammlung
1
Company information
1
Conference proceedings
1
Elektronischer Datenträger
1
Erlebnisbericht
1
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1
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1
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English
943
German
203
French
1
Spanish
1
Author
All
Stauss, Bernd
10
Hinterhuber, Hans H.
8
Barnes, Donald C.
7
Gustafsson, Anders
7
Helmke, Stefan
7
Beatty, Sharon E.
6
Van Vaerenbergh, Yves
6
Walsh, Gianfranco
6
Collier, Joel E.
5
Lucas, Robert W.
5
Baker, Melissa A.
4
Bruhn, Manfred
4
Dagger, Tracey S.
4
Dangelmaier, Wilhelm
4
Georgiev, Marin
4
Larivière, Bart
4
Mattila, Anna S.
4
Matzler, Kurt
4
Piccoli, Gabriele
4
Seidel, Wolfgang
4
Shin, Hyunju
4
Sirianni, Nancy J.
4
Terziev, Venelin
4
Ambika, Anupama
3
Angerer, Thomas
3
Bayón, Tomás
3
Bell, Chip R.
3
Brown, Tom
3
Büttgen, Marion
3
Chaker, Nawar N.
3
Cheung, Fung Yi Millissa
3
Chiguvi, Douglas
3
Coenen, Christian
3
Edvardsson, Bo
3
Ferraro, Carla
3
Flavián Blanco, Carlos
3
Frei, Frances X.
3
Fu, Xiaoxiao
3
Futrell, Charles M.
3
Gazzoli, Gabriel
3
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All
Harvard Graduate School of Business Administration
2
AMACOM
1
Conference Board
1
Deutscher Universitäts-Verlag GmbH
1
Droege & Comp. <Düsseldorf>
1
ESCP-EAP European School of Management
1
Forum Berufsbildung
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
IGI Global
1
Instituto Valenciano de Investigaciones Económicas
1
Karlsruher Institut für Technologie
1
MultiPart Garantie AG
1
MultiPart Garantie AG <Ringsheim>
1
Springer Fachmedien Wiesbaden
1
USA / General Accounting Office
1
Universität Rostock
1
Universität Stuttgart
1
VAWW - Verlag für angewandte Wirtschaftswissenschaften UG
1
Verband Deutscher Maschinen- und Anlagenbau
1
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Published in...
All
The journal of services marketing
40
Journal of retailing and consumer services
36
International journal of hospitality management
33
Journal of business research : JBR
32
Journal of service research
18
The service industries journal
16
Journal of service research : JSR
15
Journal of service theory and practice
12
SpringerLink / Bücher
12
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
Managing service quality : MSQ ; an international journal
9
Services marketing quarterly
9
International journal of business and economics
8
Journal of marketing
8
Journal of the Academy of Marketing Science
8
Service business
8
International journal of services and operations management
7
Journal of retailing
7
European journal of marketing
6
Gabler Edition Wissenschaft
6
Journal of hospitality marketing & management
6
Journal of service management
6
Psychology & marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing : EJM
5
European research studies
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of production economics
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
The TQM journal : the international review of organizational improvement
5
Business horizons
4
Business process management journal
4
Electronic markets : EM ; the international journal of electronic commerce and business media
4
Europäische Hochschulschriften / 5
4
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ECONIS (ZBW)
1,136
Other ZBW resources
9
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1
Marketing approach in health care
Milanović-Golubović, Vesna
- In:
Megatrend review : the international review of applied …
3
(
2006
)
2
,
pp. 251-264
Persistent link: https://www.econbiz.de/10003481334
Saved in:
2
Service encounter and value co-creation in fundraising activities at the NPO sector
Klafke, Renata
;
Barrios, Andrés
;
Didonet, Simone Regina
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 851-861
Persistent link: https://www.econbiz.de/10014333402
Saved in:
3
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
4
Zero-Migration : ein kundenorientiertes Konzept der strategischen Unternehmensführung
Stahl, Heinz K.
-
1996
Persistent link: https://www.econbiz.de/10000560787
Saved in:
5
Total customer satisfaction : lessons from 50 companies with top quality customer service
Horovitz, Jacques
;
Jurgens-Panak, Michele
-
1992
Persistent link: https://www.econbiz.de/10000346024
Saved in:
6
On custom
Schlicht, Ekkehart
-
1992
Persistent link: https://www.econbiz.de/10000148766
Saved in:
7
Kundenbindungssysteme für Kreditinstitute : der Zusammenhang von Kundenorientierung, Dienstleistungsqualität und Beschwerdemanagement
Richter-Mundani, Stefan
-
1999
Persistent link: https://www.econbiz.de/10000168439
Saved in:
8
Kundenorientierte Unternehmensführung : Kundenorientierung, Kundenzufriedenheit, Kundenbindung
Hinterhuber, Hans H.
(
ed.
)
-
1999
Persistent link: https://www.econbiz.de/10000683669
Saved in:
9
Customer service : a progress report
Hopkins, David S.
-
1970
Persistent link: https://www.econbiz.de/10000539669
Saved in:
10
Relationship-Marketing
Bodenstein, Gerhard
(
ed.
);
Zühlsdorf, Anke
(
contributor
)
-
1997
Persistent link: https://www.econbiz.de/10000653032
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