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Customer service
Consumer behaviour
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Brand management
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Relationship marketing
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Blümelhuber, Christian
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Meyer, Anton
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Pepels, Werner
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Grundsatzfragen und Herausforderungen des Dienstleistungsmarketing
1
Relationship marketing : gaining competitive advantage through customer satisfaction and customer retention
1
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ECONIS (ZBW)
3
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Relationship marketing success through investments in services
Meyer, Anton
;
Blümelhuber, Christian
- In:
Relationship marketing : gaining competitive advantage …
,
(pp. 107-125)
.
2000
Persistent link: https://www.econbiz.de/10001456711
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2
McDonalds, Aldi, Fielmann, Southwest Airlines, Continental lite, DAB, comdirect bank : ist weniger mehr?
Meyer, Anton
- In:
Grundsatzfragen und Herausforderungen des …
,
(pp. 317-334)
.
1996
Persistent link: https://www.econbiz.de/10001295759
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3
After Sales Service : Geschäftsbeziehungen profitabel gestalten
Pepels, Werner
(
ed.
);
Blümelhuber, Christian
(
contributor
)
-
2007
-
2., erw. Aufl.
Persistent link: https://www.econbiz.de/10003438732
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