//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer service"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Harvard business review on inc...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer service
Relationship marketing
26,282
Beziehungsmarketing
25,608
Consumer behaviour
8,985
Konsumentenverhalten
8,952
Customer satisfaction
5,468
Kundenzufriedenheit
5,427
Service quality
3,949
Dienstleistungsqualität
3,938
Brand management
2,574
Markenführung
2,571
Deutschland
2,261
Theorie
2,228
Germany
2,223
Theory
2,223
Lieferantenmanagement
2,183
Supplier relationship management
2,182
Social Web
2,052
Social web
2,051
Brand image
1,892
Marketingmanagement
1,889
Markenimage
1,888
Marketing management
1,878
Electronic Commerce
1,704
E-commerce
1,654
Online-Marketing
1,596
Internet marketing
1,579
Kundenwert
1,485
Kundenintegration
1,467
Customer integration
1,466
Customer value
1,458
Vertrauen
1,389
Confidence
1,385
Einzelhandel
1,345
Retail trade
1,337
Brand
1,282
Markenartikel
1,269
Online-Handel
1,260
Online retailing
1,254
Kundenservice
1,136
more ...
less ...
Online availability
All
Undetermined
475
Free
122
Type of publication
All
Article
853
Book / Working Paper
289
Journal
6
Type of publication (narrower categories)
All
Article in journal
748
Aufsatz in Zeitschrift
748
Aufsatz im Buch
91
Book section
91
Hochschulschrift
57
Thesis
52
Graue Literatur
29
Non-commercial literature
29
Collection of articles of several authors
27
Sammelwerk
27
Aufsatzsammlung
22
Ratgeber
17
Arbeitspapier
16
Guidebook
16
Working Paper
16
Case study
15
Fallstudie
15
Lehrbuch
11
Textbook
11
Handbook
9
Handbuch
9
Bibliografie enthalten
8
Bibliography included
8
research-article
7
Collection of articles written by one author
3
Konferenzschrift
3
Sammlung
3
Accompanied by computer file
2
Amtsdruckschrift
2
Conference paper
2
Elektronischer Datenträger als Beilage
2
Government document
2
Konferenzbeitrag
2
Aufgabensammlung
1
Company information
1
Conference proceedings
1
Elektronischer Datenträger
1
Erlebnisbericht
1
Firmeninformation
1
Glossar enthalten
1
more ...
less ...
Language
All
English
946
German
203
French
1
Spanish
1
Author
All
Stauss, Bernd
10
Hinterhuber, Hans H.
8
Barnes, Donald C.
7
Gustafsson, Anders
7
Helmke, Stefan
7
Beatty, Sharon E.
6
Van Vaerenbergh, Yves
6
Walsh, Gianfranco
6
Collier, Joel E.
5
Lucas, Robert W.
5
Baker, Melissa A.
4
Bruhn, Manfred
4
Dagger, Tracey S.
4
Dangelmaier, Wilhelm
4
Georgiev, Marin
4
Larivière, Bart
4
Mattila, Anna S.
4
Matzler, Kurt
4
Piccoli, Gabriele
4
Seidel, Wolfgang
4
Shin, Hyunju
4
Sirianni, Nancy J.
4
Terziev, Venelin
4
Ambika, Anupama
3
Angerer, Thomas
3
Bayón, Tomás
3
Bell, Chip R.
3
Brown, Tom
3
Büttgen, Marion
3
Chaker, Nawar N.
3
Cheung, Fung Yi Millissa
3
Chiguvi, Douglas
3
Coenen, Christian
3
Edvardsson, Bo
3
Ferraro, Carla
3
Flavián Blanco, Carlos
3
Frei, Frances X.
3
Fu, Xiaoxiao
3
Futrell, Charles M.
3
Gazzoli, Gabriel
3
more ...
less ...
Institution
All
Harvard Graduate School of Business Administration
2
AMACOM
1
Conference Board
1
Deutscher Universitäts-Verlag GmbH
1
Droege & Comp. <Düsseldorf>
1
ESCP-EAP European School of Management
1
Forum Berufsbildung
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
IGI Global
1
Instituto Valenciano de Investigaciones Económicas
1
Karlsruher Institut für Technologie
1
MultiPart Garantie AG
1
MultiPart Garantie AG <Ringsheim>
1
Springer Fachmedien Wiesbaden
1
USA / General Accounting Office
1
Universität Rostock
1
Universität Stuttgart
1
VAWW - Verlag für angewandte Wirtschaftswissenschaften UG
1
Verband Deutscher Maschinen- und Anlagenbau
1
more ...
less ...
Published in...
All
The journal of services marketing
39
Journal of retailing and consumer services
36
International journal of hospitality management
33
Journal of business research : JBR
32
Journal of service research
18
The service industries journal
16
Journal of service research : JSR
15
Journal of service theory and practice
12
SpringerLink / Bücher
12
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
Managing service quality : MSQ ; an international journal
9
Services marketing quarterly
9
International journal of business and economics
8
Journal of marketing
8
Journal of the Academy of Marketing Science
8
Service business
8
International journal of services and operations management
7
Journal of retailing
7
European journal of marketing
6
Gabler Edition Wissenschaft
6
Journal of hospitality marketing & management
6
Journal of service management
6
Psychology & marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing : EJM
5
European research studies
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of production economics
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
The TQM journal : the international review of organizational improvement
5
Business horizons
4
Business process management journal
4
Electronic markets : EM ; the international journal of electronic commerce and business media
4
Europäische Hochschulschriften / 5
4
more ...
less ...
Source
All
ECONIS (ZBW)
1,139
Other ZBW resources
9
Showing
1
-
10
of
1,148
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
When frontline employee behavior backfires : distinguishing between customer gratitude and indebtedness and their impact on relational behaviors
Bock, Dora E.
;
Folse, Judith Anne Garretson
;
Black, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 322-336
Persistent link: https://www.econbiz.de/10011665447
Saved in:
2
Zero-Migration : ein kundenorientiertes Konzept der strategischen Unternehmensführung
Stahl, Heinz K.
-
1996
Persistent link: https://www.econbiz.de/10000560787
Saved in:
3
Total customer satisfaction : lessons from 50 companies with top quality customer service
Horovitz, Jacques
;
Jurgens-Panak, Michele
-
1992
Persistent link: https://www.econbiz.de/10000346024
Saved in:
4
On custom
Schlicht, Ekkehart
-
1992
Persistent link: https://www.econbiz.de/10000148766
Saved in:
5
Kundenbindungssysteme für Kreditinstitute : der Zusammenhang von Kundenorientierung, Dienstleistungsqualität und Beschwerdemanagement
Richter-Mundani, Stefan
-
1999
Persistent link: https://www.econbiz.de/10000168439
Saved in:
6
Kundenorientierte Unternehmensführung : Kundenorientierung, Kundenzufriedenheit, Kundenbindung
Hinterhuber, Hans H.
(
ed.
)
-
1999
Persistent link: https://www.econbiz.de/10000683669
Saved in:
7
Customer service : a progress report
Hopkins, David S.
-
1970
Persistent link: https://www.econbiz.de/10000539669
Saved in:
8
Relationship-Marketing
Bodenstein, Gerhard
(
ed.
);
Zühlsdorf, Anke
(
contributor
)
-
1997
Persistent link: https://www.econbiz.de/10000653032
Saved in:
9
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
Simon, Hermann
(
ed.
);
Homburg, Christian
(
contributor
)
-
1998
-
3., aktualisierte und erw. Aufl.
Persistent link: https://www.econbiz.de/10000666048
Saved in:
10
The ancient and rightful customs : a history of the English Customs Service
Carson, Edward
-
1972
Persistent link: https://www.econbiz.de/10000635476
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->