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~subject:"Customer service"
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Customer service
Konsumentenverhalten
54
Consumer behaviour
53
Deutschland
38
Germany
36
Electronic Commerce
34
Beziehungsmarketing
29
Relationship marketing
29
Großbritannien
22
E-commerce
21
Corporate reputation
18
Firmenimage
18
Social Web
18
Social web
18
Marketing
17
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17
United States
16
Customer satisfaction
15
Kundenzufriedenheit
14
Schweiz
14
United Kingdom
14
Unternehmen
13
Measurement
12
Messung
12
Theorie
12
Theory
12
Dienstleistungsqualität
11
Entrepreneurship education
11
Gründungsausbildung
11
Service quality
11
Betriebliches Informationssystem
10
Business intelligence system
9
Internet
9
Online retailing
9
Online-Handel
9
Arbeitsverhalten
8
Brand management
8
Dienstleistungssektor
8
Emotion
8
Immobilienmarkt
8
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7
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Walsh, Gianfranco
8
Albrecht, Arne Keno
2
Brach, Simon
2
Barnett, Willy
1
Beatty, Sharon E.
1
Gong, Taeshik
1
Gremler, Dwayne D.
1
Groth, Markus
1
Hassan, Louise
1
Hennig-Thurau, Thorsten
1
Herpen, Erica van
1
Ifie, Kemefasu
1
Kearney, Treasa
1
Linzmajer, Marc
1
Möhring, Michael
1
Rosenbaum, Mark S.
1
Schaarschmidt, Mario
1
Schwabe, Maria
1
Schäfers, Tobias
1
Shiu, Edward
1
Wagner, Tillmann
1
Wozniak, Richard
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Journal of service research
2
Academy of Management journal : AMJ
1
Harvard-Business-Manager : das Wissen der Besten
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International journal of retail & distribution management
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Journal of the Academy of Marketing Science
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ECONIS (ZBW)
8
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1
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
2
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
3
The influence of service employees and other customers on customer unfriendliness : a social norms perspective
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Brach, Simon
; …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 827-847
Persistent link: https://www.econbiz.de/10011779535
Saved in:
4
Customer reactions to emotional labor : the roles of employee acting strategies and customer detection accuracy
Groth, Markus
;
Hennig-Thurau, Thorsten
;
Walsh, Gianfranco
- In:
Academy of Management journal : AMJ
52
(
2009
)
5
,
pp. 958-974
Persistent link: https://www.econbiz.de/10003906453
Saved in:
5
Family allowances as reverse retail discrimination
Rosenbaum, Mark S.
;
Walsh, Gianfranco
;
Wozniak, Richard
- In:
International journal of retail & distribution management
40
(
2012
)
5
,
pp. 342-359
Persistent link: https://www.econbiz.de/10009568099
Saved in:
6
Emotional intelligence in front-line/back-office employee relationships
Kearney, Treasa
;
Walsh, Gianfranco
;
Barnett, Willy
; …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011654735
Saved in:
7
Wider den Retouren-Wahnsinn
Walsh, Gianfranco
;
Möhring, Michael
- In:
Harvard-Business-Manager : das Wissen der Besten
37
(
2015
)
3
,
pp. 6-10
Persistent link: https://www.econbiz.de/10010489524
Saved in:
8
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
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