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~subject:"Customer service"
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Customer service
Haftpflichtversicherung
15
Liability insurance
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Consumer behaviour
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Konsumentenverhalten
12
USA
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United States
11
Beziehungsmarketing
9
Haftung
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Liability
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Relationship marketing
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Salespeople
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Verkaufspersonal
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Insurance
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Theorie
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Theory
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Versicherung
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Customer satisfaction
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Decision
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Dienstleistungsqualität
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Entscheidung
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Kundenzufriedenheit
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Risiko
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Service quality
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Risk
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Health insurance
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Krankenversicherung
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Lieferantenmanagement
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Physicians
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Risikomanagement
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Risikomodell
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Risk model
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Supplier relationship management
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service
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Ärzte
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Beschwerdemanagement
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Brand image
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Brand management
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Complaint management
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Corporate Governance
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Baker, Thomas L.
3
Bachrach, Daniel G.
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Jaramillo, Susana
1
Lindsey-Hall, Kristina K.
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Meyer, Tracy
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Rapp, Adam
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Psychology & marketing
2
The journal of personal selling & sales management : JPSSM
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ECONIS (ZBW)
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White response to potentially discriminatory actions in a services setting
Baker, Thomas L.
;
Meyer, Tracy
- In:
Psychology & marketing
28
(
2011
)
2
,
pp. 188-204
Persistent link: https://www.econbiz.de/10008858090
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2
Introduction to the special issue on the intersection of professional selling and service
Rapp, Adam
;
Baker, Thomas L.
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 4-10
Persistent link: https://www.econbiz.de/10011690055
Saved in:
3
An examination of frontline employee-customer incidental similarities in service failure and recovery contexts
Lindsey-Hall, Kristina K.
;
Jaramillo, Susana
;
Baker, …
- In:
Psychology & marketing
40
(
2023
)
6
,
pp. 1047-1060
Persistent link: https://www.econbiz.de/10014291713
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