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Enhancing multi-channel retail...
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Customer service
Service quality
21,628
Dienstleistungsqualität
20,877
Einzelhandel
17,786
Retail trade
15,184
Consumer behaviour
8,524
Konsumentenverhalten
8,440
Customer satisfaction
7,095
Kundenzufriedenheit
6,864
Relationship marketing
5,715
Beziehungsmarketing
5,698
Deutschland
3,312
Theorie
3,078
Kundenservice
3,058
Theory
3,017
USA
2,639
Qualitätsmanagement
2,636
Quality management
2,589
Germany
2,580
United States
2,478
Wirtschaftsprüfung
2,478
Financial audit
2,472
Online-Handel
2,238
Online retailing
2,232
Electronic Commerce
1,984
E-commerce
1,883
Krankenhaus
1,829
Hospital
1,816
Health care
1,584
Gesundheitsversorgung
1,555
Supply chain
1,414
Lieferkette
1,402
India
1,374
Indien
1,356
Product quality
1,335
Produktqualität
1,325
Gesundheitswesen
1,264
Dienstleistungssektor
1,255
Großbritannien
1,249
Health care system
1,245
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19
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14
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11
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10
Mattila, Anna S.
10
Wirtz, Jochen
10
Edvardsson, Bo
9
Fellmann, Michael
9
Van Vaerenbergh, Yves
9
Cook, Sarah
8
Hinterhuber, Hans H.
8
Kumar, Anuj
8
Nüttgens, Markus
8
Shin, Hyunju
8
Walsh, Gianfranco
8
Barnes, Donald C.
7
Bliemel, Friedhelm
7
Ellinger, Alexander E.
7
Fassott, Georg
7
Gouthier, Matthias
7
Helmke, Stefan
7
McColl-Kennedy, Janet R.
7
Miao, Li
7
Netessine, Serguei
7
Schlicker, Michael
7
Sharma, Piyush
7
Sirianni, Nancy J.
7
Söderlund, Magnus
7
Beatty, Sharon E.
6
Bowen, David E.
6
Collier, Joel E.
6
Dagger, Tracey S.
6
Dangelmaier, Wilhelm
6
Dixon, Matthew
6
Gelbrich, Katja
6
Gierl, Heribert
6
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6
Groth, Markus
6
Gruber, Thorsten
6
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6
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Books on Demand GmbH <Norderstedt>
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Springer Fachmedien Wiesbaden
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Institut für Technik der Betriebsführung
3
Verlag Dr. Kovač
3
Europäische Kommission
2
Fördergesellschaft Marketing an der Universität Augsburg
2
Harvard Graduate School of Business Administration
2
IGI Global
2
ISM University of Management and Economics
2
Kundendienstverband Deutschland
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
RWTH Aachen
2
Shaker Verlag
2
Siauliai University
2
Vivento-Customer-Services <Bonn>
2
AMACOM
1
Bergische Universität Wuppertal
1
Conference Board
1
DaimlerChrysler AG / Global Service & Parts
1
Deutsch-Französische Unternehmertage <2, 1997, Straßburg>
1
Deutscher Universitäts-Verlag GmbH
1
Deutschland / Bundesministerium für Verkehr, Bau- und Wohnungswesen
1
Dortmunder Energie- und Wasserversorgung GmbH
1
Droege & Comp. <Düsseldorf>
1
Duncker & Humblot
1
ESCP-EAP European School of Management
1
Eberhard Karls Universität Tübingen
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Europäische Kommission / Generaldirektion Wettbewerb
1
Europäischer Wirtschafts- und Sozialausschuss
1
Forschungsinstitut für Innovative Arbeitsgestaltung und Prävention
1
Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
1
Forschungsstelle Automobilwirtschaft <Bamberg>
1
Forum Berufsbildung
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Friedrich-Schiller-Universität Jena
1
Förderkreis des Verbandes Deutscher Verkehrsunternehmen
1
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Journal of retailing and consumer services
76
The journal of services marketing
76
International journal of hospitality management
71
Journal of business research : JBR
62
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
International Journal of Physical Distribution & Logistics Management
32
Journal of Services Marketing
32
Journal of service management
30
Journal of service research
28
The TQM Magazine
28
Human Resource Management International Digest
26
International journal of contemporary hospitality management
24
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Journal of retailing
18
Journal of service theory and practice
18
Gabler Edition Wissenschaft
17
International Journal of Bank Marketing
17
Journal of hospitality marketing & management
17
Managing service quality : MSQ ; an international journal
17
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
14
International Journal of Retail & Distribution Management
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
The International Journal of Logistics Management
14
Tourism management : research, policies, practice
14
Harvard-Business-Manager : das Wissen der Besten
13
International journal of production economics
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International Journal of Contemporary Hospitality Management
12
International journal of quality and service sciences
12
Journal of Consumer Marketing
12
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ECONIS (ZBW)
3,062
Other ZBW resources
349
RePEc
19
BASE
17
EconStor
3
USB Cologne (EcoSocSci)
1
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1
Consumer return policies in omnichannel operations
Nageswaran, Leela
;
Cho, Soo-Haeng
;
Scheller-Wolf, Alan
- In:
Management science : journal of the Institute for …
66
(
2020
)
12
,
pp. 5558-5575
Persistent link: https://www.econbiz.de/10012391392
Saved in:
2
Forays into omnichannel : an online retailer's strategies for managing product returns
Mandal, Prasenjit
;
Basu, Preetam
;
Saha, Kushal
- In:
European journal of operational research : EJOR
292
(
2021
)
2
,
pp. 633-651
Persistent link: https://www.econbiz.de/10012502386
Saved in:
3
Online im Stationär-Handel : Regelverlängerungs- und Assistenzsysteme
Janz, Oliver
-
2018
-
1. Auflage
Persistent link: https://www.econbiz.de/10012225865
Saved in:
4
Online retail returns management : integration within an omni-channel distribution context
Bernon, Michael
;
Cullen, John
;
Gorst, Jonathan
- In:
International journal of physical distribution & …
46
(
2016
)
6/7
,
pp. 584-605
Persistent link: https://www.econbiz.de/10011588029
Saved in:
5
Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.
;
Grabowski, Andrea
- In:
International journal of consumer studies
37
(
2013
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
Saved in:
6
Effects of customer gender and mode of dress on service response received in retail establishments
Leigh, James H.
;
Herndon, Neil C.
;
Kantak, Donna Massey
- In:
Journal of marketing channels : ... distribution …
20
(
2013
)
3/4
,
pp. 239-259
Persistent link: https://www.econbiz.de/10009792117
Saved in:
7
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
8
Collective action and customer service in retail
Naidu, Suresh
;
Reich, Adam Dalton
- In:
ILR review : the journal of work and policy
71
(
2018
)
4
,
pp. 986-1001
Persistent link: https://www.econbiz.de/10011924438
Saved in:
9
Aesthetic labor and visible diversity : the role in retailing service encounters
Quach, Sara
;
Jebarajakirthy, Charles
;
Thaichon, Park
- In:
Journal of retailing and consumer services
38
(
2017
),
pp. 34-43
Persistent link: https://www.econbiz.de/10011743114
Saved in:
10
The nexus between customer service platforms (SMS) and customer satisfaction in the retail clothing stores
Chiguvi, Douglas
-
2023
Persistent link: https://www.econbiz.de/10014281623
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