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~subject:"Customer service"
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Customer service
Dienstleistungsqualität
16
Service quality
16
Consumer behaviour
15
Konsumentenverhalten
15
Beziehungsmarketing
12
Relationship marketing
12
Arbeitsverhalten
11
Customer satisfaction
11
Kundenzufriedenheit
11
Work behaviour
11
Customer citizenship behavior
6
Dienstleistungssektor
5
Service industry
5
Arbeitskräfte
4
Workforce
4
Arbeitszufriedenheit
3
Customer integration
3
Customer value
3
Dysfunctional customer behavior
3
Job satisfaction
3
Kundenintegration
3
Kundenservice
3
Organizational behaviour
3
Verhalten in Organisationen
3
Betriebsklima
2
Business ethics
2
Caring climate
2
Citizenship behaviours
2
Cognition
2
Creative customer behaviour
2
Creativity
2
Customer creative ability
2
Customer intrinsic motivation
2
Customer learning orientation
2
Customer service employees
2
Customer stress
2
Customer task complexity
2
Emotion
2
Emotional intelligence
2
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English
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Gong, Taeshik
3
Barnett, Willy
1
Hyun, Hyowon
1
Ifie, Kemefasu
1
Kearney, Treasa
1
Park, Jungkun
1
Schwabe, Maria
1
Walsh, Gianfranco
1
Yi, Youjae
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Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of retailing and consumer services
1
The journal of services marketing
1
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ECONIS (ZBW)
3
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The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior
Yi, Youjae
;
Gong, Taeshik
- In:
Industrial marketing management : the international …
37
(
2008
)
7
,
pp. 767-783
Persistent link: https://www.econbiz.de/10003781768
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2
Emotional intelligence in front-line/back-office employee relationships
Kearney, Treasa
;
Walsh, Gianfranco
;
Barnett, Willy
; …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011654735
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3
Customer response toward employees' emotional labor in service industry settings
Gong, Taeshik
;
Park, Jungkun
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132182
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