Narrow search
Showing 1 - 10 of 1,061
Cover Image
Field-level customer support decision model for high-tech products in India
Ravi Shankar, K. R.; Vijayaraghavan, P.; Narendran, T. T. - In: International journal of management and decision making … 8 (2007) 2/4, pp. 290-317
Persistent link: https://www.econbiz.de/10003457653
Cover Image
Zwei Wege, ein Ziel
Heracleous, Loizos; Wirtz, Jochen - In: Harvard-Business-Manager : das Wissen der Besten 32 (2010) 11, pp. 66-76
Persistent link: https://www.econbiz.de/10008668134
Cover Image
Managing consumer returns in a competitive environment
Shulman, Jeffrey D.; Coughlan, Anne T.; Savaskan, R. Canan - In: Management science : journal of the Institute for … 57 (2011) 2, pp. 347-362
Persistent link: https://www.econbiz.de/10008901438
Cover Image
Kundenorientiertes Kostenmanagement bei beteiligungsintensiven Dienstleistungen
Büttgen, Marion - In: Dienstleistungscontrolling, (pp. 369-393). 2005
Persistent link: https://www.econbiz.de/10003302064
Cover Image
Singapore Airlines' balancing act
Heracleous, Loizos; Wirtz, Jochen - In: Harvard business review : HBR 88 (2010) 7/8, pp. 145-149
Persistent link: https://www.econbiz.de/10008658587
Cover Image
Optimierungspotenzial im Retourennetzwerk am Beispiel der Mediendistribution
Hänsel, Martin; Stölzle, Wolfgang - In: Supply Management Research : aktuelle …, (pp. 187-211). 2017
Persistent link: https://www.econbiz.de/10011590528
Cover Image
Unit-level linkages between employee commitment to the organization, customer service delivery and customer satisfaction
Conway, Neil; Briner, Rob B. - In: The international journal of human resource management 26 (2015) 16, pp. 2039-2061
Persistent link: https://www.econbiz.de/10011337704
Cover Image
A conceptual model for proactive-interactive customer complaint management systems
Atlikhan, Atefeh; Albadvi, Amir; Ghapanchi, Amir Hossein - In: International journal of business information systems : … 13 (2013) 4, pp. 490-503
Persistent link: https://www.econbiz.de/10010231390