major large scale national surveys of manufacturing and service organisations, the paper shows the scale of adoption of … suppliers. Some comparisons are made between the two surveys which suggest that service organisations have been slower than …

Describes an investigation, in different types of services, of relationships between customers’ perception of service … quality, and the importance which customers attach to elements of the service package. The scale for measuring service quality …

The attitudes of bank customers towards Islamic banks are discussed, together with the perceived unique characteristics … of Islamic banks by their customers, and the importance of selected patronage factors in choosing conventional and …, religious motives did not stand out as being the only significant ones; bank customers are profit motivated; the evidence …