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The role of satisfaction on customer reuse to airline services : an application of Big Data approaches
Park, Eunil - In: Journal of retailing and consumer services 47 (2019), pp. 370-374
Persistent link: https://www.econbiz.de/10011995650
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The impact of CRM components system on customer retention in the telecom industry : a case of Y-Telecom in Yemen
Alhakimi, Wail; Ghaleb, Abdulsalam - In: Middle East journal of management : MEJM 6 (2019) 4, pp. 378-409
Persistent link: https://www.econbiz.de/10012111773
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Does big data analytics influence frontline employees in services marketing?
Motamarri, Sradhi; Akter, Shahriar; Yanamandram, Venkat - In: Business process management journal 23 (2017) 3, pp. 623-644
Persistent link: https://www.econbiz.de/10011744797
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The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp - In: The journal of services marketing 27 (2013) 6, pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
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Evaluating the satisfaction index using automated interaction service and customer knowledgebase : a big data approach to CRM
Chiranjeevi, H. S.; Shenoy, Manjula K.; Diwakaruni, Syam S. - In: International journal of electronic customer … 12 (2019) 1, pp. 21-39
Persistent link: https://www.econbiz.de/10012253350
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Using unlabeled data mining to detect customer perceptions of undefined commodity problems
Wu, Yiqiong; Zhu, Qing; Liu, Shan; Zhang, Fan; Wang, Linbo - In: International journal of services technology and … 27 (2021) 3, pp. 209-228
Persistent link: https://www.econbiz.de/10012594219
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Data Mining im Retourenmanagement : Evaluation von Retourenmengenprognosen anhand der Transaktionsdaten eines Schuh- und Bekleidungsversandhändlers
Karl, David - In: Mobility in a Globalised World 2015, (pp. 190-213). 2016
Persistent link: https://www.econbiz.de/10011515804
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How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service
Bone, Sterling A.; Fombelle, Paul W.; Ray, Kristal R.; … - In: Journal of service research : JSR 18 (2015) 1, pp. 23-38
Persistent link: https://www.econbiz.de/10010483441
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Textractor : a framework for extracting relevant domain concepts from irregular corporate textual datasets
Ittoo, Ashwin; Maruster, Laura; Wortmann, Johan C.; … - In: Business information systems : 13th international …, (pp. 71-82). 2010
Persistent link: https://www.econbiz.de/10009562593
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Enhancing customer service through the Internet of Things and digital data streams
Ives, Blake; Palese, Biagio; Rodriguez, Joaquin A. - In: MIS quarterly executive 15 (2016) 4, pp. 279-297
Persistent link: https://www.econbiz.de/10011591792