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Recognition, intersubjectivity and service work : labour conflicts in call centres
Holtgrewe, Ursula - In: Industrielle Beziehungen : Zeitschrift für Arbeit, … 8 (2001) 1, pp. 37-54
Persistent link: https://www.econbiz.de/10001560228
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Restructuring gendered flexibility in organizations : a comparative analysis of call centres in Germany
Holtgrewe, Ursula - In: Gendering the knowledge economy : comparative perspectives, (pp. 248-270). 2007
Persistent link: https://www.econbiz.de/10003572684
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Call Center: die Institutionalisierung von Flexibilität
Holtgrewe, Ursula; Kerst, Christian - In: Industrielle Beziehungen : Zeitschrift für Arbeit, … 9 (2002) 2, pp. 186-208
Persistent link: https://www.econbiz.de/10001669487
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Gemeinwohl als Altlast und Ressource: Das Beispiel der Deutschen Telekom AG
Blutner, Doris; Brose, Hanns-Georg; Holtgrewe, Ursula - In: Öffentliches und privates Management : fundamentally …, (pp. 121-138). 1999
Persistent link: https://www.econbiz.de/10001443646
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A service union's innovation dilemma : limitations on creative action in German industrial relations
Holtgrewe, Ursula; Doellgast, Virginia - In: Work, employment & society : a journal of the British … 26 (2012) 2, pp. 314-330
Persistent link: https://www.econbiz.de/10009558454
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Re-organising service work : call centres in Germany and Britain
Holtgrewe, Ursula (ed.); Kerst, Christian (contributor);  … - 2002
Persistent link: https://www.econbiz.de/10001691754
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Re-organising service work : call centres in Germany and Britain
Holtgrewe, Ursula (contributor) - 2002
Persistent link: https://www.econbiz.de/10004766385
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Call-Center - Rationalisierung im Dilemma
Gundtoft, Lars; Holtgrewe, Ursula - In: Die Reorganisation der Arbeitsgesellschaft, (pp. 173-203). 2000
Persistent link: https://www.econbiz.de/10014553688