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Dienstleistung
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Metters, Richard
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Handbook of service science ; [Vol. 1]
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ECONIS (ZBW)
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The neglect of service science in the operations management field
Metters, Richard
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2010
Persistent link: https://www.econbiz.de/10003968719
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Successful service operations management
Metters, Richard
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2006
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2. ed., internat. student ed.
Persistent link: https://www.econbiz.de/10002641785
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