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~subject:"Dienstleistung"
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Dienstleistung
Consumer behaviour
13
Konsumentenverhalten
13
Finland
7
Finnland
7
Beziehungsmarketing
6
Brand management
6
Markenführung
6
Product quality
6
Produktqualität
6
Relationship marketing
6
Services
6
Theorie
6
Theory
6
Mobile communications
4
Mobilkommunikation
4
Brand image
3
Markenimage
3
Social Web
3
Social web
3
Dienstleistungsqualität
2
E-commerce
2
Electronic Commerce
2
Ethics
2
Ethik
2
Internet marketing
2
Lieferantenmanagement
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Online-Marketing
2
Service quality
2
Supplier relationship management
2
Viral marketing
2
Virales Marketing
2
Airline
1
Annual leave
1
Arbeitsvermittlung
1
Arbeitszufriedenheit
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Automotive industry
1
B-to-B-Marketing
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B2B branding
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Language
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English
6
Author
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Liljander, Veronica
6
Strandvik, Tore
4
Institution
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Svenska Handelshögskolan <Helsinki>
1
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Dienstleistungsmarketing : Konzeptionen und Anwendungen
2
Meddelanden från Svenska Handelshögskolan
2
Dienstleistungsmarketing : eine Bestandsaufnahme ; Tagungsband zum 2. Workshop für Dienstleistungsmarketing, Innsbruck, Februar 1993
1
Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan
1
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ECONIS (ZBW)
6
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1
The relation between service quality, satisfaction and intentions
Liljander, Veronica
-
1992
Persistent link: https://www.econbiz.de/10000136347
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2
Estimating zones of tolerance in perceived servic quality and perceived servic value
Liljander, Veronica
-
1992
Persistent link: https://www.econbiz.de/10000136351
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3
Comparison standards in perceived service quality
Liljander, Veronica
-
1995
Persistent link: https://www.econbiz.de/10000919835
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4
Different comparison standards as determinants of service quality
Liljander, Veronica
- In:
Dienstleistungsmarketing : eine Bestandsaufnahme ; …
,
(pp. 127-149)
.
1993
Persistent link: https://www.econbiz.de/10001284700
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5
Introducing deserved service and equity into service quality models
Liljander, Veronica
- In:
Dienstleistungsmarketing : Konzeptionen und Anwendungen
,
(pp. 143-169)
.
1995
Persistent link: https://www.econbiz.de/10001288145
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6
A comparison of episode performance and relationship performance for a discrete service
Strandvik, Tore
- In:
Dienstleistungsmarketing : Konzeptionen und Anwendungen
,
(pp. 111-139)
.
1995
Persistent link: https://www.econbiz.de/10001288146
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