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~subject:"Dienstleistung"
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Dienstleistung
Großbritannien
135,998
United Kingdom
92,559
Bibliometrics
19,952
Bibliometrie
19,890
Deutschland
15,467
Customer satisfaction
13,802
Kundenzufriedenheit
13,667
USA
13,539
Germany
12,901
Dienstleistungssektor
12,330
United States
12,256
Service industry
11,303
Theorie
8,823
Theory
8,691
Frankreich
8,646
Konsumentenverhalten
7,775
Consumer behaviour
7,751
Service quality
7,635
Dienstleistungsqualität
7,617
EU-Staaten
6,930
France
6,848
EU countries
6,819
Beziehungsmarketing
6,683
Relationship marketing
6,672
Schätzung
5,908
Estimation
5,562
Welt
4,726
World
4,653
Vergleich
4,435
Comparison
4,234
Japan
4,124
Italien
3,951
Innovation
3,829
Wirtschaftsgeschichte
3,706
Geschichte
3,452
Italy
3,399
Industrie
3,386
Economic history
3,331
Geldpolitik
3,301
Kanada
3,289
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Undetermined
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188
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Article
818
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684
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16
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107
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96
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Aufsatzsammlung
44
Konferenzschrift
44
Amtsdruckschrift
24
Government document
24
Conference proceedings
23
Bibliografie enthalten
19
Bibliography included
19
Case study
16
Fallstudie
16
Dissertation u.a. Prüfungsschriften
13
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9
Lehrbuch
6
Statistik
6
Advisory report
5
Gutachten
5
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5
Handbuch
5
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5
Marktinformation
5
Mehrbändiges Werk
5
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5
Umfrage
5
Bibliografie
4
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4
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4
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3
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3
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3
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English
1,119
German
342
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22
French
21
Russian
7
Italian
6
Polish
5
Spanish
4
Danish
1
Croatian
1
Slovenian
1
Swedish
1
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Author
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Corsten, Hans
16
Edvardsson, Bo
13
Bruhn, Manfred
12
Witell, Lars
12
Geishecker, Ingo
11
Görg, Holger
11
Amiti, Mary
10
Gustafsson, Anders
10
Gössinger, Ralf
10
Stauss, Bernd
10
Crinò, Rosario
9
Kowalkowski, Christian
9
Gallouj, Fai͏̈z
8
Brown, Stephen Walter
7
McColl-Kennedy, Janet R.
7
Berry, Leonard L.
6
Huang, Ming-Hui
6
Jaakkola, Elina
6
Kindström, Daniel
6
Miles, Ian D.
6
Paluch, Stefanie
6
Rubalcaba-Bermejo, Luis
6
Wei, Shang-Jin
6
Winkler, Deborah
6
Wirtz, Jochen
6
Bitner, Mary Jo
5
Bullinger, Hans-Jörg
5
Fisk, Raymond P.
5
Kristensson, Per
5
Maglio, Paul P.
5
Ostrom, Amy L.
5
Parasuraman, A.
5
Polese, Francesco
5
Rayburn, Steven W.
5
Aas, Tor Helge
4
Berlingieri, Giuseppe
4
Carrubbo, Luca
4
Daniels, Peter W.
4
Ganz, Walter
4
Grove, Stephen J.
4
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OECD
6
Springer Fachmedien Wiesbaden
6
Deutsches Institut für Wirtschaftsforschung
5
Europäische Gemeinschaften / Kommission
4
Europäische Kommission / Statistisches Amt
4
Institut für Technik der Betriebsführung
4
National Bureau of Economic Research
4
Berliner Symposium zur Zukunft der Industriegesellschaft <3, 1987, Berlin, West>
3
ESIC European Service Innovation Centre
3
Edward Elgar Publishing
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
3
Verlag Dr. Kovač
3
American Marketing Association
2
Centre on Transnational Corporations
2
DECISION
2
Deutschland / Bundesministerium für Bildung und Forschung
2
Deutschland / Bundesministerium für Bildung, Wissenschaft, Forschung und Technologie
2
Ecorys
2
Europäische Kommission
2
Europäische Kommission / Generaldirektion Migration und Inneres
2
Fraunhofer-Institut für Produktionstechnik und Automatisierung
2
Fraunhofer-Institut für System- und Innovationsforschung
2
Internationales Dienstleistungssymposium <1985, Hannover>
2
Kundendienstverband Deutschland
2
National Consumer Council
2
Stiftung Marktwirtschaft / Kronberger Kreis
2
TNO
2
UNCTAD
2
Akademie für Staats- und Rechtswissenschaft der DDR / Lehrstuhl Zivilrecht und Zivilverfahrensrecht
1
Antitrust Forum 1982
1
Applied Services Economic Center
1
Asian Development Bank
1
Autohaus Buch und Formular
1
Baskenland <Spanien> / Dirección de Estudios Económicos y Métodos
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Leading Innovation & Cooperation
1
Center for Service Excellence
1
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Published in...
All
The service industries journal
42
The journal of services marketing
37
Journal of service management
35
Journal of business research : JBR
26
Journal of service research : JSR
23
SpringerLink / Bücher
23
Journal of service research
17
Services marketing quarterly
14
International journal of production economics
13
International journal of services technology and management
12
Journal of retailing and consumer services
12
International journal of hospitality management
11
Schriften zum Produktionsmanagement
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
Service business
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
The journal of business & industrial marketing
9
European review of service economics and management
8
The handbook of innovation and services : a multi-disciplinary perspective
7
Gabler Edition Wissenschaft
6
International journal of production research
6
International journal of quality and service sciences
6
Occasional papers / FAST, Forecasting and Assessment in Science and Technology
6
Springer eBook Collection
6
Wissenschaft & Praxis
6
Consultancy and innovation : the business service revolution in Europe
5
Europäische Hochschulschriften / 5
5
Forum Dienstleistungsmanagement
5
International journal of contemporary hospitality management
5
International journal of innovation management
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Managing service quality : MSQ ; an international journal
5
Service science, management and engineering : education for the 21st Century
5
Services science : fundamentals, challenges and future developments
5
Beiträge zur Strukturforschung
4
European journal of marketing : EJM
4
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
4
International journal of business innovation and research : IJBIR
4
Journal of marketing theory and practice
4
NBER working paper series
4
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Source
All
ECONIS (ZBW)
1,426
USB Cologne (EcoSocSci)
58
ArchiDok
14
EconStor
12
RePEc
4
USB Cologne (business full texts)
2
OLC EcoSci
2
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Showing
1
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10
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1,518
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date (oldest first)
1
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
2
Signaling authenticity for frontline service employees
Matthews, A. Lynn
;
Eilert, Meike
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 416-431
Persistent link: https://www.econbiz.de/10013407527
Saved in:
3
Service sectors in India issues, challenges and opportunities
Jeyakumar, S.
(
ed.
);
Muthukumar, V.
(
ed.
)
-
2019
Persistent link: https://www.econbiz.de/10012108023
Saved in:
4
The effect of service innovation on service loyalty in post offices
Shaian Kiumarsi
;
Salmi Mohd Isa
;
Jayaraman, Krishnaswamy
; …
- In:
International journal of business innovation and …
21
(
2020
)
1
,
pp. 108-127
Persistent link: https://www.econbiz.de/10012149128
Saved in:
5
Exploring the impacts of service innovation on customer satisfaction in the Telecom industry : a perspective from interactive and supportive service innovations
Ta, Dao Thi
;
Yang, Chia-Han
- In:
International journal of innovation management
22
(
2018
)
7
,
pp. 1850053-1-30
Persistent link: https://www.econbiz.de/10011936228
Saved in:
6
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
7
Perceptions of premium service and superiority : why do customers pay more for high-value-added domestic airline services in Japan?
Oskaki, Takanori
;
Kubota, Yukihiro
- In:
Journal of air transport management
57
(
2016
),
pp. 196-201
Persistent link: https://www.econbiz.de/10011610997
Saved in:
8
Retrospective: "culture shocks" in inter-cultural service encounters?
Stauss, Bernd
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 377-383
Persistent link: https://www.econbiz.de/10011615445
Saved in:
9
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
Journal of service management
26
(
2015
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10010504614
Saved in:
10
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
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