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Service systems as a foundation for resource integration and value co-creation

Edvardsson, Bo; Skålén, Per; Tronvoll, Bård - 2012

Persistent link: https://www.econbiz.de/10009572483

A new conceptualization of service innovation gounded in S-D logic and service systems

Edvardsson, Bo; Tronvoll, Bård - In: International journal of quality and service sciences 5 (2013) 1, pp. 19-31

Persistent link: https://www.econbiz.de/10009754729

Customer experience from a self-service system perspective

Åkesson, Maria; Edvardsson, Bo; Tronvoll, Bård - In: Journal of service management 25 (2014) 5, pp. 677-698

Persistent link: https://www.econbiz.de/10010426047

Paradigms in service research

Tronvoll, Bård; Brown, Stephen Walter; Gremler, Dwayne D. - In: Journal of service management 22 (2011) 5, pp. 560-585

Persistent link: https://www.econbiz.de/10009405818

The Palgrave Handbook of Service Management

Edvardsson, Bo (ed.); Tronvoll, Bård (ed.) - 2022

Part 1: Perspectives on Service Management -- Chapter 1: Overview of the Book -- Chapter 2: Framing and Defining Service Management -- Chapter 3: Service Management: Evolution, Current Challenges, and Opportunities -- Chapter 4: Service Management – Scope, Challenges, and Future Developments...

Persistent link: https://www.econbiz.de/10013203497

Service ecosystem design : propositions, process model, and future research agenda

Vink, Josina; Koskela-Huotari, Kaisa; Tronvoll, Bård; … - In: Journal of service research 24 (2021) 2, pp. 168-186

Persistent link: https://www.econbiz.de/10012522519

Service-dominant logic and service science as lenses for service productivity

Edvardsson, Bo - In: Driving service productivity : value-creation through …, (pp. 73-91). 2014

Persistent link: https://www.econbiz.de/10011337811

Emotional strategizing in service innovation

Koskull, Catharina von; Strandvik, Tore; Tronvoll, Bård - In: Management decision : MD 54 (2016) 2, pp. 270-287

Persistent link: https://www.econbiz.de/10011459586

Archetypes of Service Innovation : Implications for Value Cocreation

Helkkula, Anu - 2018

Service innovation is a key source of competitive differentiation across firms and markets. Despite growing attention from practitioners and academics alike, systematic scholarly inquiry into service innovation's diverse theoretical foundations has to date been limited. This article explores...

Persistent link: https://www.econbiz.de/10012931152

Archetypes of service innovation : implications for value cocreation

Helkkula, Anu; Kowalkowski, Christian; Tronvoll, Bård - In: Journal of service research : JSR 21 (2018) 3, pp. 284-301

Persistent link: https://www.econbiz.de/10011916505