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The neglect of service science in the operations management field
Metters, Richard - 2010
Persistent link: https://www.econbiz.de/10003968719
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Successful service operations management
Metters, Richard (contributor) - 2006 - 2. ed., internat. student ed.
Persistent link: https://www.econbiz.de/10002641785
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Death spirals and virtuous cycles : human resource dynamics in knowledge-based services
Oliva, Rogelio; Sterman, John D. - 2010
Persistent link: https://www.econbiz.de/10003968722
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Service growth in product firms : past, present, and future
Kowalkowski, Christian; Gebauer, Heiko; Oliva, Rogelio - In: Industrial marketing management : the international … 60 (2017), pp. 82-88
Persistent link: https://www.econbiz.de/10011672015