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Stand der Literatur zur operativen Steuerung von Dienstleistungsprozessen
Leyer, Michael - 2011
Services are characterised by the integration of customers while the service is produced. This integration leads to …
Persistent link: https://www.econbiz.de/10010305891
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Handbuch Dienstleistungsmanagement : von der strategischen Konzeption zur praktischen Umsetzung
Bruhn, Manfred (ed.) - 1998
Persistent link: https://www.econbiz.de/10000986339
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The service industries journal
Abingdon : Routledge; 1983-2004: London : Cass - 3.1983 -
Persistent link: https://www.econbiz.de/10000448227
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Grundlagen des Dienstleistungsmanagements und ihre strategischen Implikationen
Hempe, Sabine - 1997
Persistent link: https://www.econbiz.de/10000628108
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Problemlösen in High-contact-Dienstleistungen
Otto, Holger - 1999
Persistent link: https://www.econbiz.de/10001374426
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Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru; Vargo, Stephen L. - In: The journal of services marketing 29 (2015) 6/7, pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
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Defining the relationships between IT service management and IT service governance
Jäntti, Marko; Hotti, Virpi - In: Information technology and management 17 (2016) 2, pp. 141-150
Persistent link: https://www.econbiz.de/10011497700