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The effect of internal information generation and dissemination on casino employee work related behaviors
Yu, Billy T. W.; To, W. M. - In: International journal of hospitality management 33 (2013), pp. 475-483
Persistent link: https://www.econbiz.de/10009746326
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Management commitment to service quality and organizational outcomes
Cheung, Millissa F. Y.; To, W. M. - In: Managing service quality : MSQ ; an international journal 20 (2010) 3, pp. 259-272
Persistent link: https://www.econbiz.de/10003980793
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Do task- and relation-oriented customers co-create a better quality of service? : an empirical study of customer-dominant logic
Cheung, Fung Yi Millissa; To, Wai Ming - In: Management decision : MD 53 (2015) 1, pp. 179-197
Persistent link: https://www.econbiz.de/10010520362
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Customer involvement and perceptions : the moderating role of customer co-production
Cheung, Millissa F. Y.; To, W. M. - In: Journal of retailing and consumer services 18 (2011) 4, pp. 271-277
Persistent link: https://www.econbiz.de/10009232594
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A customer-dominant logic on service recovery and customer satisfaction
Cheung, Fung Yi Millissa; To, Wai Ming - In: Management decision : MD 54 (2016) 10, pp. 2524-2543
Persistent link: https://www.econbiz.de/10011579689